# Helping Hands Aylesbury

*Operated by Midshires Care Limited.*

Helping Hands Aylesbury is a CQC-regulated home-care agency in Aylesbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/03/2026

## Practical info

- Postcode: HP20 1RS
- Registered manager: Lescai, Catalina
- Local authority: Buckinghamshire
- Region: South East
- City: Aylesbury
- Last CQC check: 23/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - End of life care wishes
  - Published: 2021-01-27
- Finding
  - Dignity, respect and person-centred support
  - Published: 2021-01-27
- Finding
  - Caring
  - Published: 2017-12-30

### effective

- Finding
  - Working with other health professionals
  - Published: 2021-01-27
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-01-27
- Finding
  - Staff supervision and appraisal
  - Published: 2021-01-27
- Finding
  - Staff induction, training and competency assessment
  - Published: 2021-01-27
- Finding
  - Effective
  - Published: 2017-12-30

### Other

- Finding
  - Evidence: Staff felt valued, supported and appreciated, with recognition schemes including CEO personal letters and branch-of-the-month awards.
  - Published: 2021-01-27
- Finding
  - Evidence: The registered manager demonstrated excellent oversight, initiative, and was highly regarded by staff, people, and the regional director.
  - Published: 2021-01-27
- Finding
  - Evidence: Complaints were documented with trend analysis, and people knew how to raise concerns.
  - Published: 2021-01-27
- Finding
  - Evidence: Health professionals praised the service for achieving positive outcomes, including proactive identification of health concerns by care staff.
  - Published: 2021-01-27
- Finding
  - Evidence: End of life wishes were proactively discussed and recorded at pre-assessment stage.
  - Published: 2021-01-27
- Finding
  - Evidence: Strong quality assurance systems including monthly audits, a dedicated quality team, and a paperless electronic records system.
  - Published: 2021-01-27
- Finding
  - Evidence: An efficient central on-call system with contingency plans protected people from missed or poorly covered visits.
  - Published: 2021-01-27
- Finding
  - Evidence: Care plans were highly person-centred, comprehensive, and developed collaboratively with people using the service.
  - Published: 2021-01-27
- Finding
  - Evidence: Medicines were managed safely with clear risk assessments, accurate MAR charts, and regular medication audits.
  - Published: 2021-01-27
- Finding
  - Evidence: Monthly supervisions (exceeding the required quarterly frequency) and direct observations assessed staff competency effectively.
  - Published: 2021-01-27
- Finding
  - Evidence: Robust recruitment, DBS checks, and a thorough three-day induction process ensured staff suitability and competence.
  - Published: 2021-01-27
- Finding
  - Evidence: People were extremely complimentary about the service, with consistent, personalised care delivered by staff who knew their needs well.
  - Published: 2021-01-27

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-27
- Finding
  - Person-centred care planning
  - Published: 2021-01-27
- Finding
  - Responsive
  - Published: 2017-12-30

### safe

- Finding
  - Medicines management
  - Published: 2021-01-27
- Finding
  - Recruitment practices
  - Published: 2021-01-27
- Finding
  - Staffing levels and on-call arrangements
  - Published: 2021-01-27
- Finding
  - Safeguarding people from abuse
  - Published: 2021-01-27

### well_led

- Finding
  - Leadership and organisational culture
  - Published: 2021-01-27
- Finding
  - Governance and quality assurance
  - Published: 2021-01-27
- Finding
  - Well-led
  - Published: 2017-12-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1882002027

HomeCare Compass is an independent guide and is not affiliated with the CQC.