# Accept Care Limited

*Operated by Accept Care Ltd.*

Accept Care Limited is a CQC-regulated home-care agency in Stanley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 10/02/2024

## Practical info

- Postcode: DH9 0JL
- Registered manager: Daley, Tracy
- Local authority: County Durham
- Region: North East
- City: Stanley
- Last CQC check: 10/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Significant five-year decline in use of restraint through RRN partnership and positive redirection culture
  - Published: 2024-02-10
- Finding
  - Evidence: Consistent staffing with reduced agency use; safe recruitment including values-based interviews involving people using the service
  - Published: 2024-02-10
- Finding
  - Evidence: Outstanding leadership recognised externally as advocates for service users, with staff development through champion roles and specialist training
  - Published: 2024-02-10
- Finding
  - Evidence: Positive risk-taking approach co-produced with people, using PBS training coproduced with RRN and BILD
  - Published: 2024-02-10
- Finding
  - Evidence: Medicines managed safely with regular reviews, clear PRN protocols and STOMP compliance
  - Published: 2024-02-10
- Finding
  - Evidence: Proactive partnership working with police, learning disability teams, charities, RRN and others yielding measurable impact including employment, reduced restraint and reduced hospital admissions
  - Published: 2024-02-10
- Finding
  - Evidence: Exceptional person-centred culture empowering people with learning disabilities and mental health issues to achieve independence and improved outcomes
  - Published: 2024-02-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-10
- Finding
  - Using medicines safely
  - Published: 2024-02-10
- Finding
  - Staffing and recruitment
  - Published: 2024-02-10
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-02-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-02-10

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-10
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-02-10
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-02-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1875171808

HomeCare Compass is an independent guide and is not affiliated with the CQC.