# Ave Maria Care Sutton Coldfield

*Operated by Ave Maria Care Ltd.*

Ave Maria Care Sutton Coldfield is a CQC-regulated home-care agency in Sutton Coldfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 29/06/2023

## Practical info

- Postcode: B74 3EN
- Registered manager: Kelleher, Jemma
- Local authority: Staffordshire
- Region: West Midlands
- City: Sutton Coldfield
- Last CQC check: 29/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-15

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-15

### Other

- Finding
  - Evidence: Provider worked with other agencies including health and social care teams for consistent support.
  - Published: 2023-07-15
- Finding
  - Evidence: Medicines management included competency checks and appropriate record-keeping.
  - Published: 2023-07-15
- Finding
  - Evidence: Provider was open and receptive to inspection findings and taking additional actions to address issues.
  - Published: 2023-07-15
- Finding
  - Evidence: Pre-service assessments completed including medical history, healthcare conditions and care needs.
  - Published: 2023-07-15
- Finding
  - Evidence: Staff were caring, respectful and involved people in their care and wishes.
  - Published: 2023-07-15
- Finding
  - Evidence: Effective infection control procedures with good supply of PPE provided to staff.
  - Published: 2023-07-15
- Finding
  - Evidence: Consistent staffing teams with people receiving care from regular, familiar staff members.
  - Published: 2023-07-15
- Finding
  - Evidence: Staff were knowledgeable in safeguarding adults' procedures and people felt safe with care and support of staff.
  - Published: 2023-07-15

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-15
- Finding
  - Using medicines safely
  - Published: 2023-07-15
- Finding
  - Staffing and recruitment
  - Published: 2023-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-15
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1874988653

HomeCare Compass is an independent guide and is not affiliated with the CQC.