# Stockwellcare Support Services

*Operated by Stockwellcare Support Services Ltd.*

Stockwellcare Support Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/06/2023

## Practical info

- Postcode: SW2 3BJ
- Registered manager: Udoh, Ofonimeh
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 30/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-14

### Other

- Finding
  - Evidence: Lessons learned from incidents shared with staff and used to drive service improvement
  - Published: 2023-06-30
- Finding
  - Evidence: Robust recruitment processes including thorough pre-employment and DBS checks
  - Published: 2023-06-30
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, social workers, and local authorities
  - Published: 2023-06-30
- Finding
  - Evidence: Strong safeguarding systems with staff confident in recognising and reporting abuse
  - Published: 2023-06-30
- Finding
  - Evidence: Open, inclusive management culture with regular supervision, appraisals, and stakeholder engagement
  - Published: 2023-06-30
- Finding
  - Evidence: New training centre established; staff receive thorough induction mapped to Care Certificate and regular refresher training
  - Published: 2023-06-30
- Finding
  - Evidence: Well-organised medicines management with no recording errors and regular audits
  - Published: 2023-06-30
- Finding
  - Evidence: Effective use of electronic call monitoring (ECM) system and hub/catchment working to ensure punctual, consistent staff visits
  - Published: 2023-06-30
- Finding
  - Evidence: Detailed, up-to-date person-centred care plans with comprehensive risk assessments reviewed at least bi-annually
  - Published: 2023-06-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-14
- Finding
  - Using medicines safely
  - Published: 2022-12-14
- Finding
  - Staffing and recruitment
  - Published: 2022-12-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-14

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1874867989

HomeCare Compass is an independent guide and is not affiliated with the CQC.