# Somerset, Plymouth and Gloucestershire Support Services

*Operated by Royal Mencap Society.*

Somerset, Plymouth and Gloucestershire Support Services is a CQC-regulated home-care agency in Yeovil.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/10/2023

## Practical info

- Postcode: BA22 8RN
- Registered manager: Menmuir, Samantha
- Local authority: Somerset
- Region: South West
- City: Yeovil
- Last CQC check: 19/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider understood duty of candour legislation and acted openly when things went wrong.
  - Published: 2023-10-19
- Finding
  - Evidence: Whole team attended Positive Behaviour Training following incidents.
  - Published: 2023-10-19
- Finding
  - Evidence: Positive culture with staff feeling supported under new interim management.
  - Published: 2023-10-19
- Finding
  - Evidence: Service worked closely with multidisciplinary professionals and made appropriate referrals.
  - Published: 2023-10-19
- Finding
  - Evidence: Infection control systems, PPE usage and hand hygiene practices were in place.
  - Published: 2023-10-19
- Finding
  - Evidence: Medicines managed safely with relevant staff training and competency spot checks.
  - Published: 2023-10-19
- Finding
  - Evidence: Staff received safeguarding training and knew how to recognise and report abuse.
  - Published: 2023-10-19
- Finding
  - Evidence: Safe recruitment processes in place including DBS checks and employer references.
  - Published: 2023-10-19
- Finding
  - Evidence: People and relatives reported feeling safe and expressed high satisfaction with the support received.
  - Published: 2023-10-19
- **person_centred_care** _(minor)_
  - Evidence: The service held regular meetings with people to ask them their views on their support. However, these were not always recorded formally.
  - Published: 2023-10-19
- **leadership** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post.
  - Published: 2023-10-19
- **incident_learning** _(moderate)_
  - Evidence: There had been some under reporting of accident and incidents at the service.
  - Published: 2023-10-19
- **governance** _(moderate)_
  - Evidence: agency staff did not have access to this information. Agency staff only had access to people's paper care plans however the quality of the information available for agency staff varied.
  - Published: 2023-10-19
- **staff_training** _(moderate)_
  - Evidence: agency staff did not have the necessary training to support the people using the service.
  - Published: 2023-10-19
- **record_keeping** _(moderate)_
  - Evidence: audits had not always identified missing information within care plans despite being reviewed recently.
  - Published: 2023-10-19
- **care_planning** _(critical)_
  - Evidence: 1 person had no risk assessment in place for staff to follow relating to their epilepsy and diabetes.
  - Published: 2023-10-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-19
- Finding
  - Using medicines safely
  - Published: 2023-10-19
- Finding
  - Staffing and recruitment
  - Published: 2023-10-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-19
- Finding
  - Continuous learning and improving care
  - Published: 2023-10-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1872595045

HomeCare Compass is an independent guide and is not affiliated with the CQC.