# Gateway Care Services

*Operated by Gateway Care Services Limited.*

Gateway Care Services is a CQC-regulated home-care agency in Loughton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 22/06/2023

## Practical info

- Postcode: IG10 3TS
- Registered manager: Omer, Saeed
- Local authority: Essex
- Region: East
- City: Loughton
- Last CQC check: 22/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-07

### Other

- Finding
  - Evidence: Infection control procedures were in place and staff consistently used PPE during personal care.
  - Published: 2023-07-07
- Finding
  - Evidence: The management team were receptive and cooperative with the inspection process and engaged an external consultant to help drive improvements.
  - Published: 2023-07-07
- Finding
  - Evidence: The service sought feedback through telephone reviews and surveys and used results to drive improvement.
  - Published: 2023-07-07
- Finding
  - Evidence: People and relatives spoke positively about staff being kind, caring and respectful, with positive relationships developed.
  - Published: 2023-07-07
- Finding
  - Evidence: People were supported to access healthcare professionals promptly and the service worked in partnership with district nurses and GPs.
  - Published: 2023-07-07
- Finding
  - Evidence: Staff completed induction based on the Care Certificate and mandatory training including safeguarding, infection control and moving and handling.
  - Published: 2023-07-07
- Finding
  - Evidence: Sufficient staffing levels were maintained and a new electronic care planning system was implemented in February 2023 to monitor staffing and timekeeping.
  - Published: 2023-07-07
- Finding
  - Evidence: Safeguarding procedures were in place and staff understood their responsibilities; people and relatives reported feeling safe.
  - Published: 2023-07-07
- **staff_competency** _(moderate)_
  - Evidence: Medicine competency assessments for staff had been completed, however these covered generic areas and did not focus on people's individual needs.
  - Published: 2023-07-07

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-07
- Finding
  - End of life care and support
  - Published: 2023-07-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-07
- Finding
  - Staffing and recruitment
  - Published: 2023-07-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-07
- Finding
  - Using medicines safely
  - Published: 2023-07-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-07
- Finding
  - Engaging and involving people using the service; promoting a positive culture; continuous learning and improving care
  - Published: 2023-07-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1868258876

HomeCare Compass is an independent guide and is not affiliated with the CQC.