# Social Life Opportunities (SoLo)

*Operated by SoLO Life Opportunities.*

Social Life Opportunities (SoLo) is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 11/11/2022

## Practical info

- Postcode: B37 7PU
- Registered manager: Kaufmann, Alison
- Local authority: Solihull
- Region: West Midlands
- City: Birmingham
- Last CQC check: 11/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: As-required medicine protocols were in place and staff competency to administer medicines was regularly checked.
  - Published: 2022-11-11
- Finding
  - Evidence: Staff felt valued and supported by a registered manager who promoted an open and inclusive culture.
  - Published: 2022-11-11
- Finding
  - Evidence: The registered manager and staff worked in partnership with other professionals to achieve good outcomes.
  - Published: 2022-11-11
- Finding
  - Evidence: Staff had completed safeguarding training and understood their responsibilities.
  - Published: 2022-11-11
- Finding
  - Evidence: The service was working within the principles of the Mental Capacity Act and appropriate DoLS authorisations were in place.
  - Published: 2022-11-11
- Finding
  - Evidence: Staff used PPE effectively and safely and had access to adequate stocks of PPE.
  - Published: 2022-11-11
- Finding
  - Evidence: Staff were recruited safely and there were sufficient staff to provide planned care and support.
  - Published: 2022-11-11
- Finding
  - Evidence: Staff knew people well and understood how to protect them from abuse; relatives had no concerns about safety.
  - Published: 2022-11-11
- **supervision_appraisal** _(minor)_
  - Evidence: Supervisions (individual meetings) haven't always happened due to covering care but we are getting back on track.
  - Published: 2022-11-11
- **communication_with_families** _(minor)_
  - Evidence: A structured system was not in place to gather feedback from people and relatives about the service provided.
  - Published: 2022-11-11
- **medication_management** _(moderate)_
  - Evidence: Records were not available to evidence checks had not been carried out to provide assurance people's medicines were administered as prescribed and safely managed.
  - Published: 2022-11-11
- **incident_learning** _(moderate)_
  - Evidence: Staff had not completed an accident/incident report form. This meant information had not been shared or reviewed by the management team.
  - Published: 2022-11-11
- **record_keeping** _(moderate)_
  - Evidence: Information was not available to evidence risk assessments had been reviewed...The ACCESS risk assessment form does not have a review date.
  - Published: 2022-11-11
- **governance** _(critical)_
  - Evidence: Systems and process to audit, assess and monitor the quality and safety of the service were not in place.
  - Published: 2022-11-11
- **care_planning** _(critical)_
  - Evidence: The plan contained conflicting information about when this medicine should be administered. This put the person at risk which was unsafe.
  - Published: 2022-11-11

### safe

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-11
- Finding
  - Staffing and recruitment
  - Published: 2022-11-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-11
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-11
- Finding
  - Using medicines safely
  - Published: 2022-11-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-11
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-11
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1859392140

HomeCare Compass is an independent guide and is not affiliated with the CQC.