# Boldglen Limited Medway Swale

*Operated by Boldglen Limited.*

Boldglen Limited Medway Swale is a CQC-regulated home-care agency in Sittingbourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 28/04/2023

## Practical info

- Postcode: ME10 4HE
- Registered manager: Squillaci-Emery, Francesca
- Local authority: Kent
- Region: South East
- City: Sittingbourne
- Last CQC check: 28/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-03

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-03

### Other

- Finding
  - Evidence: Staffing rotas showed adequate travel time between care calls; people confirmed punctuality and consistency of staff.
  - Published: 2023-05-03
- Finding
  - Evidence: Staff worked within the principles of the Mental Capacity Act 2005 and obtained valid consent.
  - Published: 2023-05-03
- Finding
  - Evidence: Care plans were person-centred, detailed, and developed with involvement of people and relatives.
  - Published: 2023-05-03
- Finding
  - Evidence: Positive staff culture with good communication via newsletters, staff meetings, and WhatsApp group.
  - Published: 2023-05-03
- Finding
  - Evidence: Infection prevention and control practices were robust, with adequate PPE provision.
  - Published: 2023-05-03
- Finding
  - Evidence: Staff had strong safeguarding awareness and knew how to escalate concerns appropriately.
  - Published: 2023-05-03
- Finding
  - Evidence: Effective incident recording and learning systems embedded via a new electronic care planning system.
  - Published: 2023-05-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-03
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-03
- Finding
  - Using medicines safely
  - Published: 2023-05-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-03
- Finding
  - Staffing and recruitment
  - Published: 2023-05-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1856969684

HomeCare Compass is an independent guide and is not affiliated with the CQC.