# FirstCol Services Limited - Home Care - Worthing

*Operated by Firstcol Services Limited.*

FirstCol Services Limited - Home Care - Worthing is a CQC-regulated home-care agency in Worthing.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 16/11/2021

## Practical info

- Postcode: BN14 7RN
- Registered manager: Sakutukwa, Mutukwa
- Local authority: West Sussex
- Region: South East
- City: Worthing
- Last CQC check: 16/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-13

### Other

- Finding
  - Evidence: Staff supported people to maintain independence, choice and control in their lives
  - Published: 2023-01-13
- Finding
  - Evidence: Good partnership working with GPs, district nurses, occupational therapists and other health professionals
  - Published: 2023-01-13
- Finding
  - Evidence: Strong open culture with transparent leadership and effective quality assurance systems
  - Published: 2023-01-13
- Finding
  - Evidence: Complaints investigated and responded to within appropriate timescales
  - Published: 2023-01-13
- Finding
  - Evidence: People were treated with dignity, respect and kindness; high satisfaction reported by people and relatives
  - Published: 2023-01-13
- Finding
  - Evidence: Staff received regular supervision, appraisals and spot checks to monitor care quality
  - Published: 2023-01-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-13
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-01-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-13
- Finding
  - End of life care and support
  - Published: 2023-01-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-13
- Finding
  - Staffing and recruitment
  - Published: 2023-01-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-13
- Finding
  - Using medicines safely
  - Published: 2023-01-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-13
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-01-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1843413915

HomeCare Compass is an independent guide and is not affiliated with the CQC.