# Brightpath Healthcare Complex Care

*Operated by Children's Complex Care Limited.*

Brightpath Healthcare Complex Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/01/2019

## Practical info

- Postcode: SE1 1UN
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 12/Jan/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Independence and involvement in care
  - Published: 2021-10-30
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and health care access
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30
- Finding
  - Staff competency in specialist equipment use
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff had effective working relationships with health, education, social care and voluntary agencies.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance systems included spot checks, annual questionnaires, monthly home visits and clinical meetings.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff developed innovative community partnerships, e.g. training school transport staff in wheelchair safety to support children's education.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans were developed with people and relatives, including end of life care and communication needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were managed well with written outcomes provided to complainants in a timely manner.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received induction, mandatory training, regular supervision and appraisal, including flexible arrangements for remote staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices were in place including DBS checks, references, NMC registration verification and right-to-work checks.
  - Published: 2021-10-30
- Finding
  - Evidence: Safeguarding systems were robust; all staff completed relevant safeguarding training and knew how to escalate concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: Relatives reported staff were caring, compassionate and respectful, treating people with dignity and privacy.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: There was a system for reviewing people's MARs but it did not identify the issues we found with the inconsistencies of recording.
  - Published: 2021-10-30
- **staffing_levels** _(moderate)_
  - Evidence: They cancel shifts at very short notice...The other two days are always cancelled because they struggle to find carers
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community access
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessment and daily record completion
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Partnership working with external agencies
  - Published: 2021-10-30
- Finding
  - Staff support and communication
  - Published: 2021-10-30
- Finding
  - Quality assurance systems
  - Published: 2021-10-30
- Finding
  - Leadership and management visibility
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1841489737

HomeCare Compass is an independent guide and is not affiliated with the CQC.