# Blue Ribbon Community Care in South West London

*Operated by WP Care Ltd.*

Blue Ribbon Community Care in South West London is a CQC-regulated home-care agency in Kingston Upon Thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/03/2026

## Practical info

- Postcode: KT1 3GZ
- Registered manager: Rosher-Holmes, Kim
- Local authority: Kingston upon Thames
- Region: London
- City: Kingston Upon Thames
- Last CQC check: 23/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence and choice
  - Published: 2021-10-30
- Finding
  - Staff attitude and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and health needs
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Timekeeping and communication
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Nutritional needs were supported including innovative use of online grocery shopping
  - Published: 2021-10-30
- Finding
  - Evidence: People benefited from consistency of regular allocated staff familiar with their needs
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had good communication systems including daily logs and an on-call out-of-hours system
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care was provided in conjunction with healthcare professionals including use of DNR forms
  - Published: 2021-10-30
- Finding
  - Evidence: Management team was approachable and responsive to people, relatives and staff
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives were involved in developing and consenting to care plans
  - Published: 2021-10-30
- Finding
  - Evidence: Staff promoted people's independence and respected their dignity and privacy
  - Published: 2021-10-30
- Finding
  - Evidence: Pre-employment checks including references and DBS were consistently undertaken
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with staff and reported staff were caring, friendly and patient
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: One of the MAR sheets had a number of instances when the medicines were not signed for
  - Published: 2021-10-30
- **consent_capacity** _(moderate)_
  - Evidence: mental capacity assessment completed by the service which lacked information on how it was decided that the person had lacked capacity
  - Published: 2021-10-30
- **staff_competency** _(moderate)_
  - Evidence: Two out of three staff we talked to had a very limited knowledge about the Mental Capacity Act 2005 (MCA)
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred support
  - Published: 2021-10-30
- Finding
  - Care planning
  - Published: 2021-10-30

### safe

- Finding
  - Recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk management
  - Published: 2021-10-30

### well_led

- Finding
  - Information sharing and communication
  - Published: 2021-10-30
- Finding
  - Leadership and management
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1828527691

HomeCare Compass is an independent guide and is not affiliated with the CQC.