# Sylvian Care Reading and Wokingham

*Operated by Care at Home Reading Limited.*

Sylvian Care Reading and Wokingham is a CQC-regulated home-care agency in Wokingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/07/2022

## Practical info

- Postcode: RG41 2AD
- Registered manager: Mitchell, Christopher
- Local authority: Wokingham
- Region: South East
- City: Wokingham
- Last CQC check: 02/Jul/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-02
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-07-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-02

### Other

- Finding
  - Evidence: Strong partnership working with local authorities, district nurses and other professionals
  - Published: 2022-07-02
- Finding
  - Evidence: CQC consistently notified of reportable events without delay
  - Published: 2022-07-02
- Finding
  - Evidence: Open, transparent culture with staff feeling able to raise concerns and whistleblow
  - Published: 2022-07-02
- Finding
  - Evidence: Staff received mandatory training, Care Certificate induction, and regular supervision and appraisals
  - Published: 2022-07-02
- Finding
  - Evidence: Quality assurance systems improved with three-monthly audit analysis to identify themes and trends
  - Published: 2022-07-02
- Finding
  - Evidence: Incident and accident log updated with documented actions and lessons learned
  - Published: 2022-07-02
- Finding
  - Evidence: Effective alert system monitoring late or missed calls to ensure people's safety
  - Published: 2022-07-02
- Finding
  - Evidence: Person-centred care plans reviewed monthly with input from the relevant person
  - Published: 2022-07-02
- Finding
  - Evidence: Recruitment processes updated to comply with regulation 19, including DBS checks and employment history verification
  - Published: 2022-07-02
- Finding
  - Evidence: Medicines managed safely with regular audits and annual competency reviews
  - Published: 2022-07-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-02
- Finding
  - Using medicines safely
  - Published: 2022-07-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-02
- Finding
  - Staffing and recruitment
  - Published: 2022-07-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-02
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-07-02
- Finding
  - Duty of candour
  - Published: 2022-07-02
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-07-02
- Finding
  - Managers and staff being clear about their roles; quality performance and risks; continuous learning
  - Published: 2022-07-02
- Finding
  - Managers and staff being clear about their regulatory requirements
  - Published: 2022-07-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1824822254

HomeCare Compass is an independent guide and is not affiliated with the CQC.