# Surecare Enfield

*Operated by Mrs Bibi Baksh.*

Surecare Enfield is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/02/2020

## Practical info

- Postcode: EN2 0BX
- Registered manager: Collins, Jo-Anne
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 04/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Support for independence
  - Published: 2025-05-30
- Finding
  - Involvement in care planning
  - Published: 2025-05-30
- Finding
  - Dignity, respect and person-centred care
  - Published: 2025-05-30

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2025-05-30
- Finding
  - Supervision and appraisal
  - Published: 2025-05-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2025-05-30
- Finding
  - Staff training and competency
  - Published: 2025-05-30

### Other

- Finding
  - Evidence: End of life and palliative care provided with staff trained accordingly, receiving positive family feedback.
  - Published: 2025-05-30
- Finding
  - Evidence: Regular quality assurance visits, spot checks and feedback processes were in place.
  - Published: 2025-05-30
- Finding
  - Evidence: The service complied with the Mental Capacity Act 2005 with consent and best interests decisions documented.
  - Published: 2025-05-30
- Finding
  - Evidence: Timeliness of care visits was praised; people informed if staff running late and no missed visits reported.
  - Published: 2025-05-30
- Finding
  - Evidence: Staff received training in specialist complex care areas including stoma care, suctioning, assisted feeding and oxygen.
  - Published: 2025-05-30
- Finding
  - Evidence: Risks associated with people's care had been assessed with detailed guidance provided to staff.
  - Published: 2025-05-30
- Finding
  - Evidence: People and relatives praised the patient, caring and competent nature of care staff.
  - Published: 2025-05-30
- Finding
  - Evidence: Staff received regular documented supervisions and an annual appraisal and felt supported.
  - Published: 2025-05-30
- Finding
  - Evidence: Medicines were managed safely with no gaps or errors in MAR records and competency assessments completed.
  - Published: 2025-05-30
- **person_centred_care** _(minor)_
  - Evidence: One person told us that they had requested a male carer which had not always happened. We saw that people's gender preferences were not documented in people's care assessments.
  - Published: 2025-05-30
- **care_planning** _(minor)_
  - Evidence: We found one instance of a care plan not having been updated following a reduction in a person's package of care.
  - Published: 2025-05-30

### responsive

- Finding
  - End of life care
  - Published: 2025-05-30
- Finding
  - Complaints handling
  - Published: 2025-05-30
- Finding
  - Care planning and documentation
  - Published: 2025-05-30

### safe

- Finding
  - Staffing deployment and visit timeliness
  - Published: 2025-05-30
- Finding
  - Safeguarding systems
  - Published: 2025-05-30
- Finding
  - Medicines management
  - Published: 2025-05-30
- Finding
  - Risk assessments and guidance for staff
  - Published: 2025-05-30
- Finding
  - Fit and proper persons employed (Regulation 19)
  - Published: 2025-05-30

### well_led

- Finding
  - Staff and service user feedback processes
  - Published: 2025-05-30
- Finding
  - Quality assurance and improvement planning
  - Published: 2025-05-30
- Finding
  - Accuracy of people receiving care data
  - Published: 2025-05-30
- Finding
  - Oversight of staff recruitment and monitoring
  - Published: 2025-05-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1818544828

HomeCare Compass is an independent guide and is not affiliated with the CQC.