# Apollo Home Healthcare Limited- West Midlands

*Operated by Apollo Home Healthcare Limited.*

Apollo Home Healthcare Limited- West Midlands is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2019

## Practical info

- Postcode: WV7 3FA
- Registered manager: Broadley, Rachael
- Local authority: Shropshire
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 27/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Independence and choice
  - Published: 2020-01-29
- Finding
  - Privacy and dignity
  - Published: 2020-01-29
- Finding
  - People's and relatives' satisfaction with staff
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition, hydration and health support
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2020-01-29
- Finding
  - Staff induction and training
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: People's privacy, dignity, and independence were actively promoted, with staff giving clear examples of how they upheld these in practice.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff felt well supported by management, with an out-of-hours on-call system available and regular supervisions held.
  - Published: 2020-01-29
- Finding
  - Evidence: Quality governance included weekly risk management conference calls, spot checks, and action plans; a medicines signing error was identified, addressed, and a live medicines reference sheet introduced.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely with annual training, competency checks, stock checks, and audits completed by a registered nurse.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives were involved in selecting their care teams, reviewing care plans before sign-off, and providing feedback that led to service changes.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received highly regarded, person-specific training with work-based competency checks reviewed annually, described by one staff member as 'the best training I have had in 10 years in care'.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives felt reassured about safety; staff checked equipment before use and followed individual risk assessments including pressure care repositioning protocols.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Involvement in care review
  - Published: 2020-01-29
- Finding
  - Person-centred care and knowledge of preferences
  - Published: 2020-01-29
- Finding
  - End of life care and support
  - Published: 2019-06-20

### safe

- Finding
  - Recruitment checks
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Staffing levels
  - Published: 2020-01-29
- Finding
  - Safeguarding awareness and reporting
  - Published: 2020-01-29
- Finding
  - Equipment safety checks and risk assessments
  - Published: 2020-01-29

### well_led

- Finding
  - Registered manager regulatory responsibilities
  - Published: 2020-01-29
- Finding
  - Quality assurance and governance
  - Published: 2020-01-29
- Finding
  - Management support for staff and families
  - Published: 2020-01-29
- Finding
  - Working in partnership with others
  - Published: 2019-06-20
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-20
- Finding
  - Planning and promoting person-centred, high-quality care and understanding duty of candour
  - Published: 2019-06-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1806562581

HomeCare Compass is an independent guide and is not affiliated with the CQC.