# Northants Community Care Limited

Northants Community Care Limited is a CQC-regulated home-care agency in Wellingborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/01/2023

## Practical info

- Postcode: NN8 4NL
- Registered manager: York, Sigita
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Wellingborough
- Last CQC check: 12/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Annual satisfaction surveys showed positive feedback from people and relatives.
  - Published: 2023-01-12
- Finding
  - Evidence: The service worked cooperatively with the local authority and health professionals.
  - Published: 2023-01-12
- Finding
  - Evidence: Staff felt fully supported and supervision records were detailed and relevant.
  - Published: 2023-01-12
- Finding
  - Evidence: Medicine administration training and competency testing were evidenced in the training matrix.
  - Published: 2023-01-12
- Finding
  - Evidence: Staff received infection control training and PPE was always available.
  - Published: 2023-01-12
- Finding
  - Evidence: Risk assessments were in place covering a range of issues including environmental hazards.
  - Published: 2023-01-12
- Finding
  - Evidence: People felt safe and staff were knowledgeable about safeguarding procedures and reporting.
  - Published: 2023-01-12
- Finding
  - Evidence: People and relatives spoke of the friendliness and caring attitude of staff and management.
  - Published: 2023-01-12
- Finding
  - Evidence: Staff were recruited safely with DBS checks and good character references completed.
  - Published: 2023-01-12
- **incident_learning** _(moderate)_
  - Evidence: Issues were not identified in audits with regard to late untimely care calls... this meant the opportunity to learn lessons may have been missed.
  - Published: 2023-01-12
- **care_planning** _(minor)_
  - Evidence: Some people did not have specific call times. There was no evidence in place that they had agreed to flexible call times.
  - Published: 2023-01-12
- **missed_or_late_visits** _(minor)_
  - Evidence: Two relatives said that on some occasions when staff did not arrive on time, they had not received a call to inform them when staff would be available.
  - Published: 2023-01-12
- **governance** _(moderate)_
  - Evidence: Audits undertaken to monitor the quality of care provided were not always in place to identify issues needing improvement, such as the reliability of the service.
  - Published: 2023-01-12

### safe

- Finding
  - Using medicines safely
  - Published: 2023-01-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-12
- Finding
  - Staffing and recruitment
  - Published: 2023-01-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-12
- Finding
  - Continuous learning and improving care; Promoting a positive culture
  - Published: 2023-01-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1800904424

HomeCare Compass is an independent guide and is not affiliated with the CQC.