# Falcon Carers

*Operated by Miss Sikholisile Moyo.*

Falcon Carers is a CQC-regulated home-care agency in Sale.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/10/2022

## Practical info

- Postcode: M33 3HE
- Local authority: Trafford
- Region: North West
- City: Sale
- Last CQC check: 18/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-10-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-10-01

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-10-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-10-01

### Other

- Finding
  - Evidence: People and relatives reported being more involved with the service and able to liaise with coordinators.
  - Published: 2025-10-01
- Finding
  - Evidence: The provider sought additional local authority funding during COVID-19 to provide companionship for people.
  - Published: 2025-10-01
- Finding
  - Evidence: A complaints policy was in place and most complaints were responded to in a timely way.
  - Published: 2025-10-01
- Finding
  - Evidence: PPE was used effectively and safely by staff, confirmed by relatives.
  - Published: 2025-10-01
- Finding
  - Evidence: The provider responded immediately during and after the inspection to mitigate urgent risks, including making a safeguarding referral.
  - Published: 2025-10-01
- Finding
  - Evidence: People and relatives reported that care and dignity had improved since the last inspection.
  - Published: 2025-10-01
- Finding
  - Evidence: People told us they felt safe when being supported by staff, with one person saying staff are 'kind, caring people'.
  - Published: 2025-10-01
- **missed_or_late_visits** _(moderate)_
  - Evidence: Staff are sometimes very late for calls, but staff will phone and tell us they will get to us as soon as they can.
  - Published: 2025-10-01
- **record_keeping** _(moderate)_
  - Evidence: The provider had no effective way of ensuring staff had received training and supervision. Training and development records were not held centrally.
  - Published: 2025-10-01
- **leadership** _(critical)_
  - Evidence: The provider lacked effective oversight of the service and the systems and processes in place. The provider was unable to readily access documentation held electronically.
  - Published: 2025-10-01
- **incident_learning** _(critical)_
  - Evidence: The provider had not implemented sufficient systems and processes to learn lessons when things went wrong. The last inspection rated the service inadequate and we found little or no improvements had been made.
  - Published: 2025-10-01

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2025-10-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-10-01
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2025-10-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-10-01
- Finding
  - Staffing and recruitment
  - Published: 2025-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-10-01
- Finding
  - Using medicines safely
  - Published: 2025-10-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2025-10-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-10-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-10-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-10-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1798968639

HomeCare Compass is an independent guide and is not affiliated with the CQC.