# Grayson Home Care Ltd

*Operated by Grayson Home Care Limited.*

Grayson Home Care Ltd is a CQC-regulated home-care agency in Wetherby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/12/2018

## Practical info

- Postcode: LS23 6AA
- Registered manager: Grayson, Mark
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Wetherby
- Last CQC check: 05/Dec/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked closely with commissioners, social workers and other external agencies.
  - Published: 2021-10-30
- Finding
  - Evidence: Service supported people at risk of social isolation, including community integration activities.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular audits covering care records, medication and safeguarding, plus community spot checks.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager demonstrated thorough knowledge of people and staff; positive open culture.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints procedure in place and people felt confident raising concerns with appropriate responses.
  - Published: 2021-10-30
- Finding
  - Evidence: People's independence promoted and dignity respected consistently by staff.
  - Published: 2021-10-30
- Finding
  - Evidence: MCA principles understood and applied; people's consent documented in care records.
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to access healthcare professionals including GPs, occupational therapists and district nurses.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred, detailed and regularly reviewed, reflecting individual needs and preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff well-trained and supported, with regular supervision, appraisals and access to additional training.
  - Published: 2021-10-30
- Finding
  - Evidence: Accidents and incidents appropriately recorded with monthly analysis and corrective actions.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices including DBS checks, application forms, interviews and references.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective infection prevention and control guidance followed, with staff having access to PPE.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management in place with trained and competent staff and appropriate records.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with staff and their needs were met safely, with consistent carer allocation prioritised for continuity.
  - Published: 2021-10-30
- **missed_or_late_visits** _(minor)_
  - Evidence: One relative and one person who used the service felt that the covering of calls could be better. They said there were times when their calls were both early and late.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong community links supported people to access social activities and maintain independence.
  - Published: 2021-01-24
- Finding
  - Evidence: Open and positive culture with an approachable registered manager who acted on staff and service user feedback.
  - Published: 2021-01-24
- Finding
  - Evidence: Robust complaints management procedures were in place with thorough investigation and resolution processes.
  - Published: 2021-01-24
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and people and relatives were involved in the process.
  - Published: 2021-01-24
- Finding
  - Evidence: Regular supervision and appraisal were in place and well documented.
  - Published: 2021-01-24
- Finding
  - Evidence: Rolling programme of training kept staff skills up to date; staff could request additional training as needed.
  - Published: 2021-01-24
- Finding
  - Evidence: New staff received a thorough induction including external care school training and a minimum two-week shadowing period.
  - Published: 2021-01-24
- Finding
  - Evidence: Medication administration records were completed correctly and medication was given at regular times.
  - Published: 2021-01-24
- Finding
  - Evidence: Effective call planning systems ensured calls were not missed and were delivered at people's preferred times.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff demonstrated a thorough understanding of safeguarding responsibilities and reporting channels.
  - Published: 2021-01-24
- **governance** _(minor)_
  - Evidence: Care plans were regularly and robustly reviewed, but there was no system in place to enable easy audit of this. Satisfaction... results were not collated to give an overview.
  - Published: 2021-01-24
- **record_keeping** _(minor)_
  - Evidence: Two staff had DBS checks which were dated after they had started to work with the service... no record had been kept of these.
  - Published: 2021-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1783337738

HomeCare Compass is an independent guide and is not affiliated with the CQC.