# Humble Healthcare Limited

Humble Healthcare Limited is a CQC-regulated home-care agency in Hounslow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/07/2023

## Practical info

- Postcode: TW3 1JS
- Registered manager: Issa, Zahra
- Local authority: Hounslow
- Region: London
- City: Hounslow
- Last CQC check: 21/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-21

### Other

- Finding
  - Evidence: Provider worked collaboratively with external professionals including positive behaviour support teams, social services, and healthcare professionals.
  - Published: 2023-07-21
- Finding
  - Evidence: Effective governance systems introduced with regular audits, consultant oversight, complaints investigation, incident learning, and duty of candour compliance.
  - Published: 2023-07-21
- Finding
  - Evidence: Strong person-centred culture with people and families expressing high satisfaction; provider respected equality, diversity, religion, and LGBT+ identities.
  - Published: 2023-07-21
- Finding
  - Evidence: Care plans were reassessed and personalised for all people using the service, incorporating risk management, communication needs, cultural preferences and positive risk-taking.
  - Published: 2023-07-21
- Finding
  - Evidence: Staff undertook refreshed and additional training including medicines management, learning disabilities, moving and handling, and communication techniques such as basic sign language and pictorial signs.
  - Published: 2023-07-21
- Finding
  - Evidence: Consistent staffing with same regular care workers; people and families reported timely visits and good communication about any changes.
  - Published: 2023-07-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-21
- Finding
  - End of life care and support
  - Published: 2023-07-21
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-21

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-21
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-21
- Finding
  - Staffing and recruitment
  - Published: 2023-07-21
- Finding
  - Using medicines safely
  - Published: 2023-07-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-21
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-07-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-21
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1765755534

HomeCare Compass is an independent guide and is not affiliated with the CQC.