# Zanta Healthcare

*Operated by Zanta Healthcare Limited.*

Zanta Healthcare is a CQC-regulated home-care agency in Sutton Coldfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/07/2022

## Practical info

- Postcode: B75 5BT
- Registered manager: Mhonyera, Martha
- Local authority: Birmingham
- Region: West Midlands
- City: Sutton Coldfield
- Last CQC check: 02/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager understood and upheld duty of candour responsibilities
  - Published: 2024-02-06
- Finding
  - Evidence: Service worked in partnership with external professionals including social workers, district nurses and mental health teams
  - Published: 2024-02-06
- Finding
  - Evidence: Consistent staffing team with person-centred support promoting independence
  - Published: 2024-02-06
- Finding
  - Evidence: Robust infection prevention and control practices with regular audits
  - Published: 2024-02-06
- Finding
  - Evidence: Safe recruitment practices including DBS checks prior to commencing work
  - Published: 2024-02-06
- Finding
  - Evidence: Medicines were managed safely with staff receiving training and competency checks
  - Published: 2024-02-06
- Finding
  - Evidence: Risk assessments were clear and staff understood individual risks
  - Published: 2024-02-06
- Finding
  - Evidence: People felt safe and staff knew how to recognise and report abuse
  - Published: 2024-02-06
- **governance** _(minor)_
  - Evidence: There were no formal feedback processes in place.
  - Published: 2024-02-06
- **incident_learning** _(moderate)_
  - Evidence: the records had not been analysed to identify themes and trends. This meant opportunities to prevent reoccurrence and improve safety were missed.
  - Published: 2024-02-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1764201580

HomeCare Compass is an independent guide and is not affiliated with the CQC.