# Medacs Healthcare - London

*Operated by Medacs Healthcare PLC.*

Medacs Healthcare - London is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/03/2020

## Practical info

- Postcode: SE13 5JX
- Registered manager: Moyo, Nomtshado
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 12/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-10-01
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-10-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-10-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-10-01

### Other

- Finding
  - Evidence: Office staff continuously monitored scheduling systems and followed up late or missed visits
  - Published: 2025-10-01
- Finding
  - Evidence: Staff training and supervision had improved since the last inspection
  - Published: 2025-10-01
- Finding
  - Evidence: Increased managerial presence and improved audits since previous inspection
  - Published: 2025-10-01
- Finding
  - Evidence: Staff followed infection control procedures including use of personal protective equipment
  - Published: 2025-10-01
- Finding
  - Evidence: Improved consistency of regular care staff assigned to people, reducing frequent changes
  - Published: 2025-10-01
- Finding
  - Evidence: Significant improvements to care plan detail and person-centred instructions since the previous inspection
  - Published: 2025-10-01
- Finding
  - Evidence: Robust recruitment processes including DBS checks, work histories and references to protect people from unsuitable staff
  - Published: 2025-10-01
- **person_centred_care** _(moderate)_
  - Evidence: care plans did not contain information about the support people needed to manage their health conditions, including symptom control and pain management
  - Published: 2025-10-01
- **cultural_competency** _(minor)_
  - Evidence: there was information about people's religious beliefs but not about how this might impact on how their care was delivered, such as whether they needed to receive support from staff of the same gender
  - Published: 2025-10-01
- **safeguarding** _(moderate)_
  - Evidence: Safeguarding investigations did not always have a clear outcome recorded and it was not always clear whether investigations were still under way or what the next steps were
  - Published: 2025-10-01
- **record_keeping** _(moderate)_
  - Evidence: On some occasions, when only one carer instead of two have visited, the log book is signed as if both did attend
  - Published: 2025-10-01

### responsive

- Finding
  - End of life care and support
  - Published: 2025-10-01
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2025-10-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-10-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-10-01
- Finding
  - Using medicines safely
  - Published: 2025-10-01
- Finding
  - Staffing and recruitment
  - Published: 2025-10-01
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-10-01

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2025-10-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-10-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1762152878

HomeCare Compass is an independent guide and is not affiliated with the CQC.