# Advantage Healthcare West Midlands

*Operated by Advantage Healthcare Limited.*

Advantage Healthcare West Midlands is a CQC-regulated home-care agency in Telford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/07/2019

## Practical info

- Postcode: TF2 9TW
- Local authority: Telford and Wrekin
- Region: West Midlands
- City: Telford
- Last CQC check: 31/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2020-01-29
- Finding
  - Involvement in care
  - Published: 2020-01-29
- Finding
  - Kindness and compassion of staff
  - Published: 2020-01-29

### effective

- Finding
  - Healthcare professional involvement
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration
  - Published: 2020-01-29
- Finding
  - Consent and Mental Capacity Act
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Positive organisational culture with staff passionate about the people they supported.
  - Published: 2020-01-29
- Finding
  - Evidence: A quality assurance system with Head Office governance audits and action plans was in place.
  - Published: 2020-01-29
- Finding
  - Evidence: Multi-disciplinary professional involvement was well documented and supported complex care packages.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff respected people's privacy, dignity and preferences, with detailed, up-to-date individual care plans.
  - Published: 2020-01-29
- Finding
  - Evidence: People were involved in care planning and reviews, with monthly visits introduced to respond to changing needs.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment practices were in place, including DBS checks completed prior to staff starting work.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received tailored, individualised training including shadowing shifts for up to four weeks before working alone.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well supported by kind, considerate staff.
  - Published: 2020-01-29
- **staffing_levels** _(minor)_
  - Evidence: one person told us there are occasions when there are insufficient staff to meet their needs.
  - Published: 2020-01-29
- **incident_learning** _(minor)_
  - Evidence: Although accidents and incidents were recorded, the system did not allow for trends to be monitored by the registered manager so that preventative action could be taken.
  - Published: 2020-01-29
- **medication_management** _(moderate)_
  - Evidence: we identified on one person's medicine records a number of missing signatures; signatures on a person's MAR would indicate people had received their medicine.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and records
  - Published: 2020-01-29
- Finding
  - Person-centred care and individual preferences
  - Published: 2020-01-29

### safe

- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Safe recruitment
  - Published: 2020-01-29
- Finding
  - Staffing levels
  - Published: 2020-01-29
- Finding
  - Risk management
  - Published: 2020-01-29
- Finding
  - Safeguarding people from abuse
  - Published: 2020-01-29

### well_led

- Finding
  - Quality assurance and governance
  - Published: 2020-01-29
- Finding
  - Staff engagement and support
  - Published: 2020-01-29
- Finding
  - Leadership and culture
  - Published: 2020-01-29
- Finding
  - Working in partnership with others
  - Published: 2019-07-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1761059250

HomeCare Compass is an independent guide and is not affiliated with the CQC.