# Advantage Healthcare - Tees Valley

*Operated by Advantage Healthcare Limited.*

Advantage Healthcare - Tees Valley is a CQC-regulated home-care agency in Stockton On Tees.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/07/2019

## Practical info

- Postcode: TS19 0GD
- Registered manager: Archibald, Christine
- Local authority: Stockton-on-Tees
- Region: North East
- City: Stockton On Tees
- Last CQC check: 22/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and transparent culture with staff feeling valued, supported and listened to
  - Published: 2022-12-22
- Finding
  - Evidence: Strong provider oversight with regular competency spot checks and cascaded lessons learned across all services
  - Published: 2022-12-22
- Finding
  - Evidence: Registered manager and nursing team recognised with nominations in health and social care awards
  - Published: 2022-12-22
- Finding
  - Evidence: Provider gathered information about people's communication needs and created person-specific pictorial guides
  - Published: 2022-12-22
- Finding
  - Evidence: Staff supported people to be fully inclusive in society, including education, shopping and independent living skills
  - Published: 2022-12-22
- Finding
  - Evidence: Person-centred care plans with illustrations and information from external healthcare professionals used to create risk assessments
  - Published: 2022-12-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-22
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and to take part in activities that are socially and culturally relevant to them
  - Published: 2022-12-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-22

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality
  - Published: 2022-12-22
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
  - Published: 2022-12-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1761059072

HomeCare Compass is an independent guide and is not affiliated with the CQC.