# Allerton C&S NE Limited

Allerton C&S NE Limited is a CQC-regulated home-care agency in Lincoln.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/05/2021

## Practical info

- Postcode: LN2 4FJ
- Registered manager: Barnes, Marie
- Local authority: Lincolnshire
- Region: East Midlands
- City: Lincoln
- Last CQC check: 15/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Staff providing consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough with choice in a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff skills, knowledge and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Open, inclusive leadership culture with staff reporting feeling valued and supported.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular quality audits covered care records, medication and training with issues actioned appropriately.
  - Published: 2021-10-30
- Finding
  - Evidence: 24-hour on-call senior staff ensured continuous support for care workers and people using the service.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong community and social activities programme promoted wellbeing, independence and inclusion.
  - Published: 2021-10-30
- Finding
  - Evidence: Creative and inclusive communication methods used, including Makaton, pictorial boards and personalised communication aids.
  - Published: 2021-10-30
- Finding
  - Evidence: People were genuinely involved in recruitment, care planning, and service design decisions.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicines administration recording and regular monthly medication audits were in place.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Personalised care
  - Published: 2021-10-30
- Finding
  - How people's needs are met
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Continuous learning and improving care
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
  - Published: 2021-10-30
- Finding
  - Provider plans and promotes person-centred, high-quality care and understands duty of candour
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1757321685

HomeCare Compass is an independent guide and is not affiliated with the CQC.