# Carpenders Care Limited

Carpenders Care Limited is a CQC-regulated home-care agency in Pinner.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/02/2026

## Practical info

- Postcode: HA5 5ET
- Registered manager: Odunsi, Moriam
- Local authority: Harrow
- Region: London
- City: Pinner
- Last CQC check: 24/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred and cultural awareness
  - Published: 2021-10-30
- Finding
  - Dignity, respect and privacy
  - Published: 2021-10-30

### effective

- Finding
  - Health and nutritional needs
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff felt supported by management and morale was described as positive
  - Published: 2021-10-30
- Finding
  - Evidence: Quality monitoring included spot checks, satisfaction questionnaires and quarterly review meetings
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints procedure was in place and complaints were investigated and resolved satisfactorily
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred, including cultural, spiritual and social values
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safer recruitment checks including enhanced DBS and two written references
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic homecare monitoring system used to track timekeeping and late or missed calls
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision sessions and annual appraisals were in place for care workers
  - Published: 2021-10-30
- Finding
  - Evidence: Care workers received training in safeguarding, moving and handling, infection control, first aid and health and safety
  - Published: 2021-10-30
- Finding
  - Evidence: Risk assessments were individualised, reviewed and updated when conditions changed
  - Published: 2021-10-30
- Finding
  - Evidence: Relatives reported confidence in people's safety and satisfaction with care provided
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: MAR sheets had not been completed accurately and in accordance with the medicines administered.
  - Published: 2021-10-30
- **medication_management** _(critical)_
  - Evidence: The service did not have an effective medicine audit in place... audits failed to identify whether medicines were correctly administered and signed for.
  - Published: 2021-10-30
- Finding
  - Evidence: Audits carried out on care documentation, staff files, and medicines to monitor service quality.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints procedure was accessible and people felt confident raising concerns with management.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager proactively decided not to take on new clients until sufficient staffing levels were in place.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive relationships between care staff and people using the service, with staff demonstrating respect for privacy, dignity, and independence.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and individual needs
  - Published: 2021-10-30

### safe

- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and management culture
  - Published: 2021-10-30
- Finding
  - Governance and quality monitoring
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1757266673

HomeCare Compass is an independent guide and is not affiliated with the CQC.