# Holistic Homecare Ltd

*Operated by Holistic Social Care Services Ltd.*

Holistic Homecare Ltd is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/03/2026

## Practical info

- Postcode: S9 3HH
- Registered manager: Ibrahim, Ahmed
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 16/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Cultural and linguistic competency
  - Published: 2021-10-30
- Finding
  - Respect for dignity and privacy
  - Published: 2021-10-30

### effective

- Finding
  - Health and wellbeing monitoring
  - Published: 2021-10-30
- Finding
  - Nutrition and dietary support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff felt well supported, valued and able to raise concerns in an open and honest organisational culture.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular unannounced spot checks by management to monitor care quality and staff conduct.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive feedback from an external healthcare professional regarding professionalism and responsiveness of the registered manager.
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible complaints procedure available in multiple languages; relatives felt comfortable raising concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: The service was flexible and responsive to changing needs, with management readily accessible to families and professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Care staff respected people's privacy, dignity and independence, and promoted person-centred values in day-to-day practice.
  - Published: 2021-10-30
- Finding
  - Evidence: People's relatives consistently reported feeling their family members were safe and well cared for by consistent, familiar care workers.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff communicated with people in their own language and understood their cultural backgrounds, reducing isolation for hard-to-reach service users.
  - Published: 2021-10-30
- **consent_capacity** _(minor)_
  - Evidence: service did not provide any, more specific training on the MCA...three people's contracts were due for review in June 2016 and we saw no evidence that this had taken place.
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: There was no central register of when staff supervisions and annual appraisals had taken place.
  - Published: 2021-10-30
- **staff_training** _(moderate)_
  - Evidence: Staff training was not recorded in any central register to help the provider to keep track of the training undertaken by staff or when updates were due.
  - Published: 2021-10-30

### responsive

- Finding
  - Flexibility and responsiveness to needs
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessments
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Safeguarding training
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Recruitment procedures
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement and satisfaction
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality monitoring
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1748949145

HomeCare Compass is an independent guide and is not affiliated with the CQC.