# Care Outcomes UK Ltd

*Operated by Care Outcomes UK Limited.*

Care Outcomes UK Ltd is a CQC-regulated home-care agency in Boldon Colliery.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/06/2023

## Practical info

- Postcode: NE35 9PF
- Registered manager: Ivison, Joanne
- Local authority: South Tyneside
- Region: North East
- City: Boldon Colliery
- Last CQC check: 01/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives reported feeling safe and spoke highly of the care provided.
  - Published: 2023-06-01
- Finding
  - Evidence: Strong duty of candour culture; manager submitted notifications to CQC for significant events.
  - Published: 2023-06-01
- Finding
  - Evidence: Innovation such as the 'Purple Bag Scheme' to facilitate smoother hospital handovers and the 'Rainbow Award' to recognise staff.
  - Published: 2023-06-01
- Finding
  - Evidence: Positive staff culture with high levels of staff satisfaction and confidence in management.
  - Published: 2023-06-01
- Finding
  - Evidence: Effective quality assurance system with regular audits covering care plans, supervisions, environmental risk assessments, rostering and welfare checks.
  - Published: 2023-06-01
- Finding
  - Evidence: Medicines were managed safely with regular competency assessments for staff.
  - Published: 2023-06-01
- Finding
  - Evidence: Staff were safely recruited with DBS checks and references, and staffing levels were regularly reviewed against people's support needs.
  - Published: 2023-06-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-01
- Finding
  - Using medicines safely
  - Published: 2023-06-01
- Finding
  - Staffing and recruitment
  - Published: 2023-06-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-01

### well_led

- Finding
  - Working in partnership with others and continuous learning and improving care
  - Published: 2023-06-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1744760130

HomeCare Compass is an independent guide and is not affiliated with the CQC.