# Fabeliz Services Limited

Fabeliz Services Limited is a CQC-regulated home-care agency in Marlborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 28/07/2025

## Practical info

- Postcode: SN8 3BT
- Registered manager: Vyze-Cammish, Tracy
- Local authority: Wiltshire
- Region: South West
- City: Marlborough
- Last CQC check: 21/Apr/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt well supported and found the registered manager approachable and responsive.
  - Published: 2023-05-24
- Finding
  - Evidence: Infection prevention and control practices were effective and policies were up to date.
  - Published: 2023-05-24
- Finding
  - Evidence: Oral medicines were recorded, administered, and disposed of in line with guidance.
  - Published: 2023-05-24
- Finding
  - Evidence: The service worked effectively with external health and social care professionals, who described them as 'very vigilant'.
  - Published: 2023-05-24
- Finding
  - Evidence: Accidents and incidents were reviewed appropriately, with falls reviewed regularly to identify patterns and trends.
  - Published: 2023-05-24
- Finding
  - Evidence: Staff were trained in safeguarding and knew how to identify and report signs of abuse.
  - Published: 2023-05-24
- Finding
  - Evidence: Registered manager demonstrated a strong person-centred ethos valued by both staff and people using the service.
  - Published: 2023-05-24
- Finding
  - Evidence: People consistently reported feeling safe; one person noted being with the agency over 6 years and always feeling safe.
  - Published: 2023-05-24
- **care_planning** _(moderate)_
  - Evidence: Risk assessments did not always give clear guidance to staff to reduce people's risk. For example, not all people had a fire risk assessment.
  - Published: 2023-05-24
- **governance** _(moderate)_
  - Evidence: Quality assurance systems were not always effective in identifying areas for improvement...had not identified some of the concerns found in this inspection.
  - Published: 2023-05-24
- **staff_competency** _(moderate)_
  - Evidence: Recruitment had not always been completed in line with Schedule 3 of the Health and Social Care Act. We saw people did not always have enough references.
  - Published: 2023-05-24
- **record_keeping** _(moderate)_
  - Evidence: People's care plans identified that people required creams however, it was not clear which creams were required and how they should be administered.
  - Published: 2023-05-24
- **medication_management** _(moderate)_
  - Evidence: The service did not always record administration of topical medicines in line with best practice guidance...did not include guidance for staff on what medicines were prescribed, how often they should be administered
  - Published: 2023-05-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-24
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-24
- Finding
  - Using medicines safely
  - Published: 2023-05-24
- Finding
  - Staffing and recruitment
  - Published: 2023-05-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-24

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-05-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-24
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1737097596

HomeCare Compass is an independent guide and is not affiliated with the CQC.