# Care Plus Essex Limited part of Manorcourt Care

*Operated by Care Plus Essex Limited.*

Care Plus Essex Limited part of Manorcourt Care is a CQC-regulated home-care agency in Saffron Walden.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/10/2018

## Practical info

- Postcode: CB10 1AX
- Registered manager: Swann, Gabriela
- Local authority: Essex
- Region: East
- City: Saffron Walden
- Last CQC check: 31/Oct/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2021-01-26
- Finding
  - Dignity, respect and person-centred care
  - Published: 2021-01-26

### effective

- Finding
  - Health and dietary needs monitoring
  - Published: 2021-01-26
- Finding
  - Consent and mental capacity
  - Published: 2021-01-26
- Finding
  - Supervision and appraisal
  - Published: 2021-01-26
- Finding
  - Staff training and induction
  - Published: 2021-01-26

### Other

- Finding
  - Evidence: Out of hours support system was established and accessible to people and staff
  - Published: 2021-01-26
- Finding
  - Evidence: Manager engaged with dementia action alliance and completed train the trainer for dementia coaching
  - Published: 2021-01-26
- Finding
  - Evidence: Quality assurance system including postal surveys, spot checks, and face-to-face reviews
  - Published: 2021-01-26
- Finding
  - Evidence: Complaints procedure was clear, logged, and responded to appropriately
  - Published: 2021-01-26
- Finding
  - Evidence: Care plans reflected people's individual preferences and choices; staff spoken with were knowledgeable about people's needs
  - Published: 2021-01-26
- Finding
  - Evidence: Medicine audits were robust and MAR sheets completed correctly with no unexplained gaps
  - Published: 2021-01-26
- Finding
  - Evidence: Regular supervision, spot checks, and annual appraisals in place for all staff
  - Published: 2021-01-26
- Finding
  - Evidence: Comprehensive induction programme including moving and handling, infection control, medication, MCA and safeguarding
  - Published: 2021-01-26
- Finding
  - Evidence: Robust staff recruitment processes including DBS checks, references, and structured interviews
  - Published: 2021-01-26
- Finding
  - Evidence: Staff demonstrated good knowledge of safeguarding procedures and were confident in raising concerns
  - Published: 2021-01-26
- **record_keeping** _(minor)_
  - Evidence: One person told us that their care plan was reviewed at least every three months... This was not supported by records held in their home
  - Published: 2021-01-26
- **communication_with_families** _(minor)_
  - Evidence: two people told us that they were not always informed about staff changes
  - Published: 2021-01-26
- **care_planning** _(moderate)_
  - Evidence: one person told us they were concerned that staff were late in the morning because they were diabetic... This was not recorded in their care plan
  - Published: 2021-01-26
- **medication_management** _(minor)_
  - Evidence: there was not an explanation about what the medicines were for and one person did not have a completed risk assessment
  - Published: 2021-01-26

### responsive

- Finding
  - Flexibility and responsiveness to changing needs
  - Published: 2021-01-26
- Finding
  - Complaints handling
  - Published: 2021-01-26
- Finding
  - Care planning and review
  - Published: 2021-01-26

### safe

- Finding
  - Staff recruitment
  - Published: 2021-01-26
- Finding
  - Risk assessments
  - Published: 2021-01-26
- Finding
  - Safeguarding knowledge and procedures
  - Published: 2021-01-26
- Finding
  - Medication management and competency assessment
  - Published: 2021-01-26
- Finding
  - Missed calls and visit reliability
  - Published: 2021-01-26

### well_led

- Finding
  - Leadership and management oversight
  - Published: 2021-01-26
- Finding
  - Governance and quality assurance
  - Published: 2021-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1733008530

HomeCare Compass is an independent guide and is not affiliated with the CQC.