# UK Care Team Ltd

UK Care Team Ltd is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/03/2019

## Practical info

- Postcode: LE8 6EP
- Registered manager: Coy, Jennifer
- Local authority: Leicestershire
- Region: East Midlands
- City: Leicester
- Last CQC check: 19/Mar/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints were investigated thoroughly with remedial actions taken and shared with complainants
  - Published: 2021-10-30
- Finding
  - Evidence: Staff went 'extra mile' promoting independence and community engagement for people they supported
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance system including audits, satisfaction surveys, and electronic care call monitoring
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager operated an open-door policy and was responsive to staff suggestions and service improvements
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and reflected people's cultural and diverse needs
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received thorough induction, ongoing training including Care Certificate, and regular supervision with observational spot checks
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent team of regular staff promoted continuity of care and matched cultural and language preferences
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with care staff and were happy with the service provided
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: We found that calls made to people or received were not always recorded. This meant in the event of an incident or accident there was no record of what communication or action was taken.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were handled promptly and effectively, with accessible procedures in place.
  - Published: 2019-03-19
- Finding
  - Evidence: Staff were supported with language and cultural needs, including one-to-one support for those whose first language was not English.
  - Published: 2019-03-19
- Finding
  - Evidence: Effective governance systems including care record, training and medicine administration audits drove continuous improvement.
  - Published: 2019-03-19
- Finding
  - Evidence: The registered manager was approachable, person-centred and maintained strong relationships with commissioners and health professionals.
  - Published: 2019-03-19
- Finding
  - Evidence: Staff received thorough induction, ongoing training, regular supervision, spot-check observations and appraisals.
  - Published: 2019-03-19
- Finding
  - Evidence: Medicines were managed safely with weekly audits and competency checks for staff.
  - Published: 2019-03-19
- Finding
  - Evidence: Robust recruitment practices and sufficient staffing levels ensured continuity of care with no missed visits.
  - Published: 2019-03-19
- Finding
  - Evidence: Detailed, personalised care plans reflected people's preferences, cultural background, language and communication needs.
  - Published: 2019-03-19
- Finding
  - Evidence: Staff demonstrated compassion, kindness and respect, treating people with dignity and promoting independence.
  - Published: 2019-03-19
- Finding
  - Evidence: People received safe, personalised care from consistent, regular staff with whom they had built positive relationships.
  - Published: 2019-03-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1731688654

HomeCare Compass is an independent guide and is not affiliated with the CQC.