# All About U Care Services Ltd

*Operated by All About U Care Services Limited.*

All About U Care Services Ltd is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/07/2023

## Practical info

- Postcode: CM2 9AE
- Registered manager: Hopper, Kevin
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 06/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive, inclusive culture focused entirely on the individual's wellbeing and quality of life.
  - Published: 2025-12-12
- Finding
  - Evidence: Daily care records were detailed and regularly reviewed by senior staff to promote safe care.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff supported the person to minimise infection risk using PPE effectively.
  - Published: 2025-12-12
- Finding
  - Evidence: Adequate staffing levels with well-managed rotas and robust recruitment processes including DBS checks.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective communication and open partnership working with the person, their relative, and external professionals.
  - Published: 2025-12-12
- Finding
  - Evidence: Consistent, knowledgeable staff team who knew the person well and provided safe, person-centred care.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines were administered safely with new effective systems and personalised care plans in place.
  - Published: 2025-12-12
- **staff_training** _(minor)_
  - Evidence: Quality checks and training programmes remained limited to the needs of the person being supported.
  - Published: 2025-12-12
- **care_planning** _(minor)_
  - Evidence: Care planning and risk assessments had been tailored around the person receiving care. Although it lacked detail, written guidance to staff was personalised and practical.
  - Published: 2025-12-12
- **leadership** _(moderate)_
  - Evidence: The registered provider did not have significant experience of providing care and there were gaps in their knowledge regarding their regulatory responsibilities.
  - Published: 2025-12-12
- **governance** _(critical)_
  - Evidence: There had not been a registered manager since June 2021. Although the registered provider had now started the application process, this delay reflected a lack of understanding of the legal requirement.
  - Published: 2025-12-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12

### well_led

- Finding
  - Engaging and involving people, working in partnership with others, duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1728397037

HomeCare Compass is an independent guide and is not affiliated with the CQC.