# Hand in Hands

*Operated by Hand In Hands Ltd.*

Hand in Hands is a CQC-regulated home-care agency in Letchworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Outstanding |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 06/08/2022

## Practical info

- Postcode: SG6 1GJ
- Registered manager: Foto, Pupurayi
- Local authority: Hertfordshire
- Region: East
- City: Letchworth
- Last CQC check: 06/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Awards won including a gold medal and a Community Award recognising outstanding outcomes for people.
  - Published: 2022-08-06
- Finding
  - Evidence: Strong partnership working with Skills for Care, Police, OBIS, local schools and charities; registered manager is a National Representative for Social Care.
  - Published: 2022-08-06
- Finding
  - Evidence: Embedded learning culture with no-blame approach and constant service improvement projects (e.g. on-site gym, cinema, beauty salon).
  - Published: 2022-08-06
- Finding
  - Evidence: Exceptional, distinctive leadership with a long-standing permanent staff team providing continuity of care.
  - Published: 2022-08-06
- Finding
  - Evidence: Robust recruitment with no missed care visits in several years, including throughout the COVID-19 pandemic.
  - Published: 2022-08-06
- Finding
  - Evidence: Strong medication practice including reducing reliance on PRN medicines through effective personalised support.
  - Published: 2022-08-06
- Finding
  - Evidence: Innovative positive risk-taking enabling people to achieve aspirations such as flying abroad and moving to independent living.
  - Published: 2022-08-06
- Finding
  - Evidence: Exceptional safeguarding approach with person-centred education using easy-read booklets, pictorial aids and Makaton to empower people to protect themselves.
  - Published: 2022-08-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-06
- Finding
  - Using medicines safely
  - Published: 2022-08-06
- Finding
  - Staffing and recruitment
  - Published: 2022-08-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-06
- Finding
  - Engaging and involving people, public and staff; continuous learning and improving care
  - Published: 2022-08-06
- Finding
  - Duty of candour; managers and staff understanding roles, quality, risks and regulatory requirements
  - Published: 2022-08-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1724411627

HomeCare Compass is an independent guide and is not affiliated with the CQC.