# VIP Homecare

*Operated by V.i.P Homecare.*

VIP Homecare is a CQC-regulated home-care agency in Dudley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 27/09/2022

## Practical info

- Postcode: DY3 1UH
- Registered manager: Corbett, Carolyn
- Local authority: Dudley
- Region: West Midlands
- City: Dudley
- Last CQC check: 28/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: MCA principles followed with appropriate consent and legal authorisations in place
  - Published: 2023-10-11
- Finding
  - Evidence: Effective multi-disciplinary working with GPs, district nurses, and therapists
  - Published: 2023-10-11
- Finding
  - Evidence: People and relatives involved in care reviews and service feedback
  - Published: 2023-10-11
- Finding
  - Evidence: Registered manager understood duty of candour and promoted openness
  - Published: 2023-10-11
- Finding
  - Evidence: Positive, person-centred culture with staff showing passionate approach to care
  - Published: 2023-10-11
- Finding
  - Evidence: Effective infection prevention systems in place with continuous PPE supply
  - Published: 2023-10-11
- Finding
  - Evidence: Medicines safely managed with administration records, care plan information, and competency checks
  - Published: 2023-10-11
- Finding
  - Evidence: People supported by enough consistently deployed, safely recruited staff
  - Published: 2023-10-11
- Finding
  - Evidence: Safeguarding improvements made; provider no longer in breach of Regulation 13
  - Published: 2023-10-11
- **person_centred_care** _(moderate)_
  - Evidence: registered manager had put in place a diabetes care plan for 1 person; however, it did not contain enough information to inform staff of how to meet their specific needs.
  - Published: 2023-10-11
- **care_planning** _(critical)_
  - Evidence: no risk assessment in place for the use of this moving and handling equipment... no catheter care risk assessments, allergies risk assessments or moving and handling equipment risk assessments.
  - Published: 2023-10-11
- **record_keeping** _(moderate)_
  - Evidence: audit was in place for the reviewing of people's daily records, however there was no document to demonstrate the completion of the audit.
  - Published: 2023-10-11
- **governance** _(critical)_
  - Evidence: auditing systems in place were not robust enough to ensure all records contained the updated documents.
  - Published: 2023-10-11
- **care_planning** _(critical)_
  - Evidence: risk assessments were still not in place for all identified risks. There was no specific information on how to monitor the risks associated with catheter care.
  - Published: 2023-10-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-27
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-09-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-11
- Finding
  - Using medicines safely
  - Published: 2023-10-11
- Finding
  - Staffing and recruitment
  - Published: 2023-10-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-11
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-10-11
- Finding
  - Engaging and involving people, public and staff; working in partnership
  - Published: 2022-09-27
- Finding
  - Promoting a positive, person-centred, open culture; duty of candour
  - Published: 2022-09-27
- Finding
  - Managers and staff being clear about roles; understanding quality, risks and regulatory requirements; continuous learning
  - Published: 2022-09-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1718661804

HomeCare Compass is an independent guide and is not affiliated with the CQC.