# Fitzpatrick Total Home Care Limited

Fitzpatrick Total Home Care Limited is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/06/2023

## Practical info

- Postcode: CO6 2JX
- Registered manager: Heinrihsone, Zane
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 15/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff knew how to identify and report safeguarding concerns and the provider kept a log of safeguarding actions and outcomes.
  - Published: 2023-06-15
- Finding
  - Evidence: The provider worked in partnership with health and social care professionals and was described as responsive and prompt.
  - Published: 2023-06-15
- Finding
  - Evidence: People and relatives spoke very positively about the culture of the service and the support from management and staff.
  - Published: 2023-06-15
- Finding
  - Evidence: An electronic medicines administration system alerted management to any delays or errors, and staff received medicines training with spot checks completed.
  - Published: 2023-06-15
- Finding
  - Evidence: People told us staff were reliable and they received their care at their preferred times, with regular carers who understood their needs.
  - Published: 2023-06-15
- **care_planning** _(minor)_
  - Evidence: people's risk assessments had not always been updated to incorporate any recommendations.
  - Published: 2023-06-15
- **supervision_appraisal** _(moderate)_
  - Evidence: We received mixed feedback from staff about how valued they felt... other staff told us, "No, I don't feel supported" and "It's gone downhill, I don't feel supported now."
  - Published: 2023-06-15
- **staff_training** _(minor)_
  - Evidence: checks were not always fully documented. For example, we found staff did not always have a full employment history listed.
  - Published: 2023-06-15
- **record_keeping** _(moderate)_
  - Evidence: the registered manager had not submitted all relevant notifications to CQC in line with their regulatory responsibility
  - Published: 2023-06-15
- **governance** _(moderate)_
  - Evidence: it was not always clear what actions were taken where issues were identified. Where audits found people's care visits were shorter than the agreed times, the provider was not always able to evidence how they had investigated this
  - Published: 2023-06-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1716170489

HomeCare Compass is an independent guide and is not affiliated with the CQC.