# Axela Care

*Operated by Axela Care Limited.*

Axela Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/06/2018

## Practical info

- Postcode: NW6 7JU
- Registered manager: Kelly, Nicholas
- Local authority: Brent
- Region: London
- City: London
- Last CQC check: 26/Jun/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred preferences
  - Published: 2023-02-14
- Finding
  - Privacy and dignity
  - Published: 2023-02-14
- Finding
  - Kindness and respect
  - Published: 2023-02-14

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2023-02-14
- Finding
  - Consent and Mental Capacity Act
  - Published: 2023-02-14
- Finding
  - Staff supervision
  - Published: 2023-02-14
- Finding
  - Staff training and induction
  - Published: 2023-02-14

### Other

- Finding
  - Evidence: Staff followed appropriate infection control practices including use of PPE.
  - Published: 2023-02-14
- Finding
  - Evidence: The service worked collaboratively with health and social care professionals.
  - Published: 2023-02-14
- Finding
  - Evidence: People and relatives expressed confidence in the registered manager and described staff as caring and respectful.
  - Published: 2023-02-14
- Finding
  - Evidence: Care plans were personalised and regularly reviewed to reflect people's changing needs.
  - Published: 2023-02-14
- Finding
  - Evidence: People's rights under the Mental Capacity Act 2005 were upheld and consent was sought before care.
  - Published: 2023-02-14
- Finding
  - Evidence: Staff were supervised and received training including dementia awareness, moving and handling, and infection control.
  - Published: 2023-02-14
- Finding
  - Evidence: People were supported to take their medicines as prescribed with accurate administration records.
  - Published: 2023-02-14
- Finding
  - Evidence: Staff understood safeguarding and whistleblowing procedures and knew actions to take to keep people safe.
  - Published: 2023-02-14
- Finding
  - Evidence: People had their risks assessed and plans were in place to manage them.
  - Published: 2023-02-14
- **record_keeping** _(critical)_
  - Evidence: The provider failed to maintain records as are necessary in relation to persons employed in the carrying on of the regulated activity.
  - Published: 2023-02-14
- **governance** _(critical)_
  - Evidence: The provider's auditing systems failed to detect unsafe documentation within staff files.
  - Published: 2023-02-14
- **staffing_levels** _(critical)_
  - Evidence: two staff had references from a referee they did not name in their application on behalf of an employer they had not worked for
  - Published: 2023-02-14

### responsive

- Finding
  - Complaints handling
  - Published: 2023-02-14
- Finding
  - Record keeping and daily notes
  - Published: 2023-02-14
- Finding
  - Care planning and personalisation
  - Published: 2023-02-14

### safe

- Finding
  - Infection control
  - Published: 2023-02-14
- Finding
  - Medicines management
  - Published: 2023-02-14
- Finding
  - Safeguarding procedures
  - Published: 2023-02-14
- Finding
  - Risk assessment and management
  - Published: 2023-02-14
- Finding
  - Recruitment processes
  - Published: 2023-02-14

### well_led

- Finding
  - Collaboration with external professionals
  - Published: 2023-02-14
- Finding
  - Registered manager leadership
  - Published: 2023-02-14
- Finding
  - Governance and audit systems
  - Published: 2023-02-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1715929284

HomeCare Compass is an independent guide and is not affiliated with the CQC.