# Beda Homecare Ltd trading as Home Instead Bedford

*Operated by Beda Homecare Ltd.*

Beda Homecare Ltd trading as Home Instead Bedford is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 20/12/2024

## Practical info

- Postcode: MK43 9JB
- Registered manager: Ferguson, Tracey
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 20/Dec/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Electronic monitoring system used to ensure people received their full allotted visit time.
  - Published: 2020-01-29
- Finding
  - Evidence: Provider set up a dementia support network for family members, demonstrating commitment beyond direct care.
  - Published: 2020-01-29
- Finding
  - Evidence: Quality monitoring systems including care planning audits, risk assessment reviews, and quarterly satisfaction checks were effectively used.
  - Published: 2020-01-29
- Finding
  - Evidence: Regular supervision, competency checks, and a comprehensive training matrix kept staff skills current.
  - Published: 2020-01-29
- Finding
  - Evidence: Minimum 30-minute visits policy ensured person-centred care was practically achievable.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment process including full DBS checks and six references before employment.
  - Published: 2020-01-29
- Finding
  - Evidence: People were matched with staff based on shared interests and personality, fostering consistent, trusting relationships.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff created innovative, personalised experiences for people, including writing poems, organising meaningful trips, and sourcing historical photographs to stimulate memory and engagement.
  - Published: 2020-01-29
- Finding
  - Evidence: Positive feedback from professionals praising shared values of care, compassion and commitment.
  - Published: 2019-04-26
- Finding
  - Evidence: Consistent small teams of regular carers enabling trusting relationships and knowledge of individual routines.
  - Published: 2019-04-26
- Finding
  - Evidence: Quality assurance systems including regular audits of medication, daily records and care plans with actions shared with staff.
  - Published: 2019-04-26
- Finding
  - Evidence: Transparent and inclusive leadership culture with an open-door policy, regular staff meetings, and a service improvement plan.
  - Published: 2019-04-26
- Finding
  - Evidence: Strong community partnerships including dementia cafes, local church groups, and scam awareness events to reduce social isolation.
  - Published: 2019-04-26
- Finding
  - Evidence: Person-centred care with personalised care plans developed with involvement of people and relatives, regularly reviewed.
  - Published: 2019-04-26
- Finding
  - Evidence: Staff received induction based on the Care Certificate, ongoing training, regular supervisions, spot checks and observed practice.
  - Published: 2019-04-26
- Finding
  - Evidence: Medicines managed safely with trained staff and regular competency checks.
  - Published: 2019-04-26
- Finding
  - Evidence: Robust recruitment process including DBS checks, minimum two references, and exploration of employment gaps.
  - Published: 2019-04-26
- Finding
  - Evidence: People felt safe and staff demonstrated clear knowledge of safeguarding reporting procedures, including escalation routes to the local authority and CQC.
  - Published: 2019-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1713899328

HomeCare Compass is an independent guide and is not affiliated with the CQC.