# Helpful Home Care LTD

*Operated by Helpful Home Care Limited.*

Helpful Home Care LTD is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/07/2019

## Practical info

- Postcode: LE2 5EB
- Registered manager: Maini, Manpreet
- Local authority: Leicestershire
- Region: East Midlands
- City: Leicester
- Last CQC check: 18/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-07-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-07-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-07-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-07-18
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2019-07-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-07-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-07-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-07-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-07-18

### Other

- Finding
  - Evidence: Medicines were managed safely with staff trained and assessed for competency in administration
  - Published: 2020-01-29
- Finding
  - Evidence: No complaints received in the last 12 months; concerns were resolved informally at an early stage
  - Published: 2020-01-29
- Finding
  - Evidence: Six-monthly satisfaction surveys were conducted with action plans produced in response to feedback
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager and care coordinator were visible, accessible leaders who also participated in care delivery
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed with people and relatives, and included individual preferences
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent staff allocation enabled strong relationships and early identification of changes in people's needs
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received comprehensive induction, mandatory training, regular supervision and spot checks to ensure competency
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe at all times and risk assessments were reviewed every three months or sooner if circumstances changed
  - Published: 2020-01-29
- **missed_or_late_visits** _(minor)_
  - Evidence: Records showed that a call had been missed. We discussed this with the registered manager who told us they had identified tis through their monitoring process and had raised the issue with the member of staff.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-07-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-07-18
- Finding
  - Meeting people's communication needs
  - Published: 2019-07-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-07-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-07-18
- Finding
  - Preventing and controlling infection
  - Published: 2019-07-18
- Finding
  - Using medicines safely
  - Published: 2019-07-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-07-18
- Finding
  - Continuous learning and improving care
  - Published: 2019-07-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-07-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-07-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-07-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1711406197

HomeCare Compass is an independent guide and is not affiliated with the CQC.