# Ruby Care

*Operated by Ruby Care Limited.*

Ruby Care is a CQC-regulated home-care agency in Taunton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/03/2025

## Practical info

- Postcode: TA3 6DG
- Registered manager: Purvis, Emma
- Local authority: Somerset
- Region: South West
- City: Taunton
- Last CQC check: 27/Mar/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective multi-disciplinary working with district nurses, GPs, occupational therapists, and social workers.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive care planning with detailed risk assessments, regularly reviewed every three months.
  - Published: 2021-10-30
- Finding
  - Evidence: End-of-life care provided flexibly including sleep-overs, in collaboration with GPs and community nursing teams.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong leadership from registered manager and care co-ordinator with clear vision, quality audits, spot checks, and action plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Flexible, person-centred service adjusting visit times and frequency to meet individual needs and changing circumstances.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff trained in safeguarding, MCA, manual handling, infection control, and medication administration with workplace competency assessments.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient numbers of regular, reliable staff with consistent rotas; people received care from familiar carers.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and expressed high satisfaction: 'I get very good care indeed. There are no worries with any of them.'
  - Published: 2021-10-30
- Finding
  - Evidence: Staff morale was high and the registered manager fostered an ethos centred on listening to people and providing person-centred care.
  - Published: 2021-01-25
- Finding
  - Evidence: The service demonstrated flexibility, including contingency planning for adverse weather with 4x4 vehicles, a tractor, and community respite arrangements.
  - Published: 2021-01-25
- Finding
  - Evidence: Quality assurance systems included audits, accident/incident analysis, customer satisfaction surveys, and staff meetings with action plans.
  - Published: 2021-01-25
- Finding
  - Evidence: Registered manager maintained daily contact with staff and people, enabling rapid communication of changes and prompt resolution of concerns.
  - Published: 2021-01-25
- Finding
  - Evidence: Consistent staffing teams meant people developed strong relationships with carers who knew their preferences and needs well.
  - Published: 2021-01-25
- Finding
  - Evidence: Care plans were personalised, regularly reviewed with people and their representatives, and included written consent to care.
  - Published: 2021-01-25
- Finding
  - Evidence: Staff had comprehensive, up-to-date training including induction aligned to the Care Certificate, manual handling, medication, and specialist needs such as diabetes and stoma care.
  - Published: 2021-01-25
- Finding
  - Evidence: People felt safe and were protected from abuse through staff training in safeguarding and robust DBS/reference checks prior to employment.
  - Published: 2021-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1700338755

HomeCare Compass is an independent guide and is not affiliated with the CQC.