# Rabiannah Care

*Operated by Rabiannah Care Limited.*

Rabiannah Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/10/2021

## Practical info

- Postcode: SE7 8NQ
- Registered manager: Adebayo, Teejay
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 02/Oct/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-03

### Other

- Finding
  - Evidence: Registered manager demonstrated clear understanding of duty of candour and open-door culture
  - Published: 2022-04-03
- Finding
  - Evidence: Regular quality monitoring audits, spot checks and external audits by senior managers
  - Published: 2022-04-03
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, dietitians, physiotherapists and occupational therapists
  - Published: 2022-04-03
- Finding
  - Evidence: Person-centred care with respect for cultural backgrounds, privacy and dignity
  - Published: 2022-04-03
- Finding
  - Evidence: Staff completed Care Certificate induction and training relevant to people's needs including MCA
  - Published: 2022-04-03
- Finding
  - Evidence: Comprehensive risk assessments and care needs assessments contributed to by people, relatives and healthcare professionals
  - Published: 2022-04-03
- Finding
  - Evidence: Strong infection prevention and control practices including PPE use and COVID-19 testing
  - Published: 2022-04-03
- Finding
  - Evidence: Safe medicines support with staff competency assessed by the registered manager
  - Published: 2022-04-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-03
- Finding
  - Engaging and involving people using the service, the public and staff; promoting a positive person-centred culture
  - Published: 2022-04-03
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1695290152

HomeCare Compass is an independent guide and is not affiliated with the CQC.