# Bramble Home Care Limited

*Operated by Bramble Homecare Limited.*

Bramble Home Care Limited is a CQC-regulated home-care agency in Cheltenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/09/2023

## Practical info

- Postcode: GL51 6SX
- Local authority: Gloucestershire
- Region: South West
- City: Cheltenham
- Last CQC check: 15/Apr/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives described the registered manager as approachable, professional, and responsive to concerns.
  - Published: 2023-12-16
- Finding
  - Evidence: Open and transparent culture with clear systems for reporting accidents, incidents, and near misses.
  - Published: 2023-12-16
- Finding
  - Evidence: Strong relationships with health professionals, local authority, and community organisations to support people's wider needs.
  - Published: 2023-12-16
- Finding
  - Evidence: Quality assurance systems introduced post-previous inspection including care record audits, medicines audits, and regular staff spot checks.
  - Published: 2023-12-16
- Finding
  - Evidence: Robust infection prevention measures in place including adequate PPE supplies and staff training during the COVID-19 pandemic.
  - Published: 2023-12-16
- Finding
  - Evidence: Sufficient staffing levels with a call monitoring system ensuring care calls were delivered as agreed.
  - Published: 2023-12-16
- Finding
  - Evidence: Medicines were administered and disposed of safely with accurate MAR records and annual competency assessments for staff.
  - Published: 2023-12-16
- Finding
  - Evidence: A service improvement plan was in place with some actions already implemented.
  - Published: 2023-09-28
- Finding
  - Evidence: Environmental risk assessments of people's homes had been completed.
  - Published: 2023-09-28
- Finding
  - Evidence: The registered manager and senior management demonstrated openness about areas needing improvement and steps being taken.
  - Published: 2023-09-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-16
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-16
- Finding
  - Staffing and recruitment
  - Published: 2023-12-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-16
- Finding
  - Using medicines safely
  - Published: 2023-12-16
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-28
- Finding
  - Staffing and recruitment
  - Published: 2023-09-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-28
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-09-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-16
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-16
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-09-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1670761506

HomeCare Compass is an independent guide and is not affiliated with the CQC.