# Bushmead Court Management Limited

Bushmead Court Management Limited is a CQC-regulated home-care agency in Luton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/05/2019

## Practical info

- Postcode: LU2 7GY
- Registered manager: Reed, Stephanie
- Local authority: Luton
- Region: East
- City: Luton
- Last CQC check: 24/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-05-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-05-24
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-05-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-05-24
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2019-05-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-05-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-05-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-05-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-05-24

### Other

- Finding
  - Evidence: Rich programme of activities, social events and community involvement promoting wellbeing
  - Published: 2021-01-24
- Finding
  - Evidence: People supported to access health professionals and accompanied to hospital appointments
  - Published: 2021-01-24
- Finding
  - Evidence: Strong registered manager providing open culture, effective leadership and staff support
  - Published: 2021-01-24
- Finding
  - Evidence: Active quality monitoring through regular audits, resident meetings and annual surveys
  - Published: 2021-01-24
- Finding
  - Evidence: Robust complaints handling process with appropriate manager responses to recorded complaints
  - Published: 2021-01-24
- Finding
  - Evidence: Person-centred care plans regularly reviewed and updated to reflect changing needs
  - Published: 2021-01-24
- Finding
  - Evidence: Staff demonstrated exceptional caring attitudes, going above and beyond care plan requirements
  - Published: 2021-01-24
- Finding
  - Evidence: Effective safeguarding policies, whistleblowing procedures and up-to-date staff training
  - Published: 2021-01-24
- Finding
  - Evidence: Medicines managed safely with completed MAR records, secure storage and no unexplained gaps
  - Published: 2021-01-24
- Finding
  - Evidence: Sufficient staffing levels with staff based on-site ensuring timely support and no late visits
  - Published: 2021-01-24
- **supervision_appraisal** _(minor)_
  - Evidence: there was not always evidence of regular formal supervision in the staff records we looked at. The manager acknowledged that this was an area they needed to improve on.
  - Published: 2021-01-24

### responsive

- Finding
  - End of life care and support
  - Published: 2019-05-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-05-24
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-05-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-05-24
- Finding
  - Preventing and controlling infection
  - Published: 2019-05-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-05-24
- Finding
  - Continuous learning and improving care
  - Published: 2019-05-24
- Finding
  - Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
  - Published: 2019-05-24
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-05-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-166543029

HomeCare Compass is an independent guide and is not affiliated with the CQC.