# All About You Care Services Limited

All About You Care Services Limited is a CQC-regulated home-care agency in Poulton Le Fylde.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/07/2019

## Practical info

- Postcode: FY6 8JX
- Registered manager: Heaton, Julie
- Local authority: Lancashire
- Region: North West
- City: Poulton Le Fylde
- Last CQC check: 23/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Equality, diversity and human rights
  - Published: 2021-10-30
- Finding
  - Person-centred approach
  - Published: 2021-10-30
- Finding
  - Dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Staff training and supervision
  - Published: 2021-10-30
- Finding
  - Care planning and documentation
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Clear management structure with experienced, knowledgeable team and positive feedback from local authority commissioning department.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance included satisfaction surveys, spot checks, house meetings, care reviews, and regular audits across medication, safeguarding, training, and supervision.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints procedure with prompt responses and recorded outcomes; people felt confident raising concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans developed with involvement of people supported, reviewed regularly and updated as needs changed.
  - Published: 2021-10-30
- Finding
  - Evidence: Medication management was well-organised with staff trained and assessed as competent during induction.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager demonstrated clear understanding of MCA 2005 and DoLS requirements.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular training, supervision, and annual appraisals, with most working towards national care qualifications.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive induction training over three days followed by shadowing, with staff meeting clients during induction.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, full employment history, gap exploration, and two employer references.
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe and praised staff as punctual, kind, and reliable, with same-group continuity of carers.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care planning
  - Published: 2021-10-30
- Finding
  - Activities and community inclusion
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Involvement in care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Staffing levels and timekeeping
  - Published: 2021-10-30
- Finding
  - Safe recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement and feedback
  - Published: 2021-10-30
- Finding
  - Leadership and management structure
  - Published: 2021-10-30
- Finding
  - Governance and quality audits
  - Published: 2021-10-30
- Finding
  - Display of CQC performance assessment (Regulation 20A)
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1664004645

HomeCare Compass is an independent guide and is not affiliated with the CQC.