# Avelo Care

*Operated by Kent Domiciliary Care Limited.*

Avelo Care is a CQC-regulated home-care agency in Ramsgate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/04/2023

## Practical info

- Postcode: CT12 5GD
- Registered manager: Parr, Julie
- Local authority: Kent
- Region: South East
- City: Ramsgate
- Last CQC check: 12/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-12
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-12
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-12

### Other

- Finding
  - Evidence: 52 written compliments received in the 24 months prior to inspection reflecting exceptional service reputation.
  - Published: 2023-04-12
- Finding
  - Evidence: Excellent partnership working with local authority, district nurses, occupational therapists, fire brigade and local charities.
  - Published: 2023-04-12
- Finding
  - Evidence: Strong governance with regular audits, duty of candour compliance, and continuous learning culture.
  - Published: 2023-04-12
- Finding
  - Evidence: Comprehensive staff support including supervisions, blended training, mental health first aid by the registered manager, and external wellbeing resources.
  - Published: 2023-04-12
- Finding
  - Evidence: Robust safeguarding systems with timely reporting and no concerns raised by professionals.
  - Published: 2023-04-12
- Finding
  - Evidence: Effective infection prevention and control measures with regular staff spot checks and adequate PPE supply.
  - Published: 2023-04-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-12
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1655211855

HomeCare Compass is an independent guide and is not affiliated with the CQC.