# Christchurch Cares

*Operated by Heheals Pharmaceutical Services Ltd.*

Christchurch Cares is a CQC-regulated home-care agency in Braintree.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/06/2019

## Practical info

- Postcode: CM7 1LB
- Registered manager: Baker, Amanda
- Local authority: Essex
- Region: East
- City: Braintree
- Last CQC check: 26/Jun/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager was approachable, knowledgeable, and maintained legal notification obligations to CQC.
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance systems including audits on care plans, risk assessments and medicines records drove continuous improvement.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints handled promptly and used as learning opportunities; feedback actively sought during spot checks.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were detailed, regularly reviewed, and co-produced with people and their relatives.
  - Published: 2020-01-29
- Finding
  - Evidence: People treated with kindness and compassion; privacy, dignity and person-centred preferences consistently respected.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff placed on Care Certificate training and received competency-based shadowing before solo working.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines administration records were completed and signed appropriately; spot checks verified compliance.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment including enhanced DBS checks and written references ensured only suitable staff were employed.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels maintained with contingency cover available 7am–11pm for short-notice absences.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff consistently recognised signs of abuse and followed safeguarding reporting procedures; safeguarding was mandatory in induction.
  - Published: 2020-01-29
- Finding
  - Evidence: Community engagement including dementia friendly sessions at local church
  - Published: 2019-06-26
- Finding
  - Evidence: Positive staff morale with recognition schemes and open-door management culture
  - Published: 2019-06-26
- Finding
  - Evidence: Good partnership working with local authority, hospital discharge teams and local hospice
  - Published: 2019-06-26
- Finding
  - Evidence: Strong quality assurance system with spot checks, audits, satisfaction surveys and action plans
  - Published: 2019-06-26
- Finding
  - Evidence: Staff received regular supervision, training including MCA, infection control, and medicines management
  - Published: 2019-06-26
- Finding
  - Evidence: Detailed, regularly reviewed person-centred care plans involving people and their families
  - Published: 2019-06-26
- Finding
  - Evidence: Medicines managed safely with daily electronic records and systems for storage and safe disposal
  - Published: 2019-06-26
- Finding
  - Evidence: Consistent staffing with thorough recruitment processes including DBS checks and references
  - Published: 2019-06-26
- Finding
  - Evidence: Robust safeguarding processes in place with appropriate investigation and action taken when concerns were raised
  - Published: 2019-06-26
- Finding
  - Evidence: People experienced a good reliable service with compassionate, kind and well-trained staff and no missed calls reported
  - Published: 2019-06-26
- **end_of_life_care** _(minor)_
  - Evidence: Care plans did not contain detailed information around end of life. We discussed this with the registered manager who told us they had difficulty in obtaining information as people were reluctant to talk about this
  - Published: 2019-06-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-165432259

HomeCare Compass is an independent guide and is not affiliated with the CQC.