# Agincare UK Notts County

*Operated by Agincare UK Limited.*

Agincare UK Notts County is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2019

## Practical info

- Postcode: NG5 6GP
- Registered manager: Bromley, Anne-Marie
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 11/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred approach and communication
  - Published: 2021-01-28
- Finding
  - Dignity and respect
  - Published: 2021-01-28

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2021-01-28
- Finding
  - Consent and mental capacity
  - Published: 2021-01-28
- Finding
  - Staff training and support
  - Published: 2021-01-28

### Other

- Finding
  - Evidence: A whistleblowing policy was in place and staff felt supported and able to raise concerns with management.
  - Published: 2021-01-28
- Finding
  - Evidence: People's nutritional needs were documented and appropriate support provided; liaison with other healthcare professionals was evident.
  - Published: 2021-01-28
- Finding
  - Evidence: Mental Capacity Act 2005 was followed and best interest assessments were in place where people lacked capacity.
  - Published: 2021-01-28
- Finding
  - Evidence: People were treated with dignity and respect; staff were described as kind, friendly and responsive to individual needs.
  - Published: 2021-01-28
- Finding
  - Evidence: Staff received induction, ongoing training and professional qualifications support; supervisions and spot checks had increased.
  - Published: 2021-01-28
- Finding
  - Evidence: Comprehensive pre-employment checks including DBS were carried out for all staff.
  - Published: 2021-01-28
- Finding
  - Evidence: Staff were trained in safeguarding, understood risks and followed guidance; incidents were recorded and reported appropriately.
  - Published: 2021-01-28
- **person_centred_care** _(moderate)_
  - Evidence: people had raised concerns about the lack of consistency of staff as they were concerned that staff would not know how to care for them.
  - Published: 2021-01-28
- **governance** _(moderate)_
  - Evidence: feedback was not provided to people and changes had not consistently improved the service.
  - Published: 2021-01-28
- **complaints_handling** _(moderate)_
  - Evidence: Although the provider was addressing individual complaints, they were not implementing learning from the complaints to improve the experience of people using the service.
  - Published: 2021-01-28
- **care_planning** _(moderate)_
  - Evidence: We saw in all the care plans that we looked at that there were incomplete sections which meant that staff would not be fully aware of people's care needs.
  - Published: 2021-01-28
- **record_keeping** _(moderate)_
  - Evidence: a person had been assessed as at risk of falls and in need of a falls risk assessment but in another section of the record this was not reflected.
  - Published: 2021-01-28
- **missed_or_late_visits** _(moderate)_
  - Evidence: No one came at all one day last week, and They are sometimes around 20 minutes late.
  - Published: 2021-01-28
- **medication_management** _(critical)_
  - Evidence: if a medicine was not administered, the reason and any action taken as result were not consistently recorded and there were gaps in the records.
  - Published: 2021-01-28
- Finding
  - Evidence: Quality monitoring via regular surveys, staff meetings, and audits of accidents, safeguarding and complaints.
  - Published: 2020-01-29
- Finding
  - Evidence: Open, transparent culture with strong management oversight including regional manager audits.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure accessible and well-managed with lessons learned documented.
  - Published: 2020-01-29

### responsive

- Finding
  - Visit timing and staff consistency
  - Published: 2021-01-28
- Finding
  - Complaints handling and learning
  - Published: 2021-01-28
- Finding
  - Care planning and record keeping
  - Published: 2021-01-28

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-01-28
- Finding
  - Safeguarding and risk management
  - Published: 2021-01-28
- Finding
  - Medicines management
  - Published: 2021-01-28

### well_led

- Finding
  - Leadership and culture
  - Published: 2021-01-28
- Finding
  - Quality assurance and governance
  - Published: 2021-01-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1648990702

HomeCare Compass is an independent guide and is not affiliated with the CQC.