# Lifeways Community Care (Taunton)

*Operated by Lifeways Community Care Limited.*

Lifeways Community Care (Taunton) is a CQC-regulated home-care agency in Taunton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: TA1 2PF
- Registered manager: Coles, Adrian
- Local authority: Somerset
- Region: South West
- City: Taunton
- Last CQC check: 04/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-02
- Finding
  - Respecting and promoting people's privacy, dignity and independence; respecting equality and diversity
  - Published: 2023-12-02

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-12-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-02
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-12-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-02

### Other

- Finding
  - Evidence: People within some settings were involved in recruiting their own staff.
  - Published: 2023-12-02
- Finding
  - Evidence: There was evidence lessons were learnt across the organisation and learning from significant incidents was shared between services.
  - Published: 2023-12-02
- Finding
  - Evidence: People were observed being supported to participate in social and leisure activities including going to the pub, out for lunch, and to the beach.
  - Published: 2023-12-02
- Finding
  - Evidence: Staff received medicines administration training and competency assessments; STOMP principles were applied to medicines reviews.
  - Published: 2023-12-02
- Finding
  - Evidence: The registered manager was open and honest throughout the inspection, accepted shortfalls and immediately sought to rectify them.
  - Published: 2023-12-02
- Finding
  - Evidence: People's communication needs were clearly detailed in support plans with communication tools observed in use.
  - Published: 2023-12-02
- Finding
  - Evidence: Most relatives were positive about the caring nature of staff, noting staff knew individuals well and supported them on difficult days.
  - Published: 2023-12-02
- Finding
  - Evidence: People were involved in choosing their food, shopping, and planning meals; nutrition information was included in support files.
  - Published: 2023-12-02
- Finding
  - Evidence: People were supported to access specialist health and social care support, annual health checks, and had hospital passports in place.
  - Published: 2023-12-02
- Finding
  - Evidence: Staff had training on how to recognise and report abuse and knew how to apply it, with confidence to escalate to safeguarding directly.
  - Published: 2023-12-02
- **complaints_handling** _(moderate)_
  - Evidence: We saw 1 example of where a concern was raised by a person in July 2023. This had not been acknowledged or responded to.
  - Published: 2023-12-02

### responsive

- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and socially relevant activities
  - Published: 2023-12-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-02
- Finding
  - Staffing and recruitment
  - Published: 2023-12-02
- Finding
  - Using medicines safely
  - Published: 2023-12-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2023-12-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-12-02
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-12-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-16465562707

HomeCare Compass is an independent guide and is not affiliated with the CQC.