# Routes Healthcare Rochdale

*Operated by Routes Healthcare (North) Limited.*

Routes Healthcare Rochdale is a CQC-regulated home-care agency in Rochdale.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/12/2023

## Practical info

- Postcode: OL11 1LQ
- Registered manager: Edgerton, Lee
- Local authority: Rochdale
- Region: North West
- City: Rochdale
- Last CQC check: 06/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-12-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-06

### Other

- Finding
  - Evidence: People's communication needs were met and documented in care records.
  - Published: 2023-12-06
- Finding
  - Evidence: Accidents and incidents were recorded, managed appropriately, and trends analysed.
  - Published: 2023-12-06
- Finding
  - Evidence: The provider demonstrated commitment to continuous learning, with a service improvement plan and quality framework underway.
  - Published: 2023-12-06
- Finding
  - Evidence: Staff praised the registered manager and wider management team and felt supported in their roles.
  - Published: 2023-12-06
- Finding
  - Evidence: Complaints were responded to in line with the provider's policy and people knew how to raise concerns.
  - Published: 2023-12-06
- Finding
  - Evidence: Care plans reflected people's diverse needs, culture, lifestyle choices and daily routines.
  - Published: 2023-12-06
- Finding
  - Evidence: Staff knew people well, treated them with dignity, privacy and respect, and encouraged independence.
  - Published: 2023-12-06
- Finding
  - Evidence: Staff had received training in safeguarding and were confident in how to report concerns; people felt safe.
  - Published: 2023-12-06
- Finding
  - Evidence: Recruitment checks were robust to ensure staff were suitable to work with vulnerable people, with necessary safety checks in place before starting work.
  - Published: 2023-12-06
- **staff_competency** _(minor)_
  - Evidence: We received mixed feedback from people and their relatives about how skilled staff were to deliver care. People told us some staff were better in delivering care than others.
  - Published: 2023-12-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-06

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-06
- Finding
  - Staffing and recruitment
  - Published: 2023-12-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-06
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2023-12-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-06

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-12-06
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2023-12-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-12-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-16421018192

HomeCare Compass is an independent guide and is not affiliated with the CQC.