# Glenister Gardens

*Operated by CCS Homecare Services Ltd.*

Glenister Gardens is a CQC-regulated home-care agency in Hayes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: UB3 3FA
- Registered manager: Shield, Sarah
- Local authority: Hillingdon
- Region: London
- City: Hayes
- Last CQC check: 18/Sep/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-28

### effective

- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-10-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-28
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-28

### Other

- Finding
  - Evidence: Safeguarding procedures were in place, staff trained and the registered manager understood their responsibilities.
  - Published: 2023-10-28
- Finding
  - Evidence: The provider worked in partnership with a wide range of health, social care and local authority professionals.
  - Published: 2023-10-28
- Finding
  - Evidence: Staff felt well supported by the registered manager and reported an open, approachable culture.
  - Published: 2023-10-28
- Finding
  - Evidence: Support plans were personalised, including communication profiles, food preferences and individual ways of working.
  - Published: 2023-10-28
- Finding
  - Evidence: People were supported to access community activities, healthcare appointments and maintain family relationships.
  - Published: 2023-10-28
- Finding
  - Evidence: Sufficient staffing levels maintained with greatly reduced reliance on agency staff and safe recruitment procedures followed.
  - Published: 2023-10-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-28
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-10-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-28

### safe

- Finding
  - Staffing and recruitment
  - Published: 2023-10-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-28
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-28
- Finding
  - Using medicines safely
  - Published: 2023-10-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-28
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-10-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1640975970

HomeCare Compass is an independent guide and is not affiliated with the CQC.