# Compleat Care (UK) Limited

Compleat Care (UK) Limited is a CQC-regulated home-care agency in Bourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/07/2022

## Practical info

- Postcode: PE10 0BQ
- Registered manager: Godwin, Sarah
- Local authority: Lincolnshire
- Region: East Midlands
- City: Bourne
- Last CQC check: 27/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Dignity, privacy, and choice
  - Published: 2023-03-14
- Finding
  - Person-centred delivery across the whole service
  - Published: 2023-03-14
- Finding
  - Kindness and compassion of care staff
  - Published: 2023-03-14

### effective

- Finding
  - Working with external health services
  - Published: 2023-03-14
- Finding
  - Mental Capacity Act compliance
  - Published: 2023-03-14
- Finding
  - Nutritional support
  - Published: 2023-03-14
- Finding
  - Adherence to good practice guidance
  - Published: 2023-03-14
- Finding
  - Staff training and supervision
  - Published: 2023-03-14

### Other

- Finding
  - Evidence: New manager introduced positive morale initiatives including newsletters, carer of the month awards, and birthday cards.
  - Published: 2023-03-14
- Finding
  - Evidence: Updated care plans were well-organised and person-centred where they had been completed.
  - Published: 2023-03-14
- Finding
  - Evidence: Staff knew how to recognise and report safeguarding concerns.
  - Published: 2023-03-14
- Finding
  - Evidence: Risk assessments were in place and regularly reviewed by senior staff.
  - Published: 2023-03-14
- Finding
  - Evidence: Staff worked effectively alongside local healthcare services including district nurses and GPs.
  - Published: 2023-03-14
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks and references.
  - Published: 2023-03-14
- Finding
  - Evidence: Staff understood and applied the principles of the Mental Capacity Act 2005 in their practice.
  - Published: 2023-03-14
- Finding
  - Evidence: Provider addressed previous breach of Regulation 18(2) — staff training and supervision now provided appropriately, including face-to-face refresher training.
  - Published: 2023-03-14
- Finding
  - Evidence: Individual care staff were consistently described as kind, caring, and considerate, promoting dignity, privacy, and choice.
  - Published: 2023-03-14

### responsive

- Finding
  - Communication and accessibility
  - Published: 2023-03-14
- Finding
  - Complaints management
  - Published: 2023-03-14
- Finding
  - Care planning
  - Published: 2023-03-14

### safe

- Finding
  - Safe recruitment
  - Published: 2023-03-14
- Finding
  - Risk assessment and safeguarding
  - Published: 2023-03-14
- Finding
  - Infection prevention and control
  - Published: 2023-03-14
- Finding
  - Medicines management
  - Published: 2023-03-14
- Finding
  - Staffing resources and scheduling of care calls
  - Published: 2023-03-14

### well_led

- Finding
  - Office staff communication with people using the service
  - Published: 2023-03-14
- Finding
  - Quality monitoring and audits
  - Published: 2023-03-14
- Finding
  - Organisational culture and team working
  - Published: 2023-03-14
- Finding
  - Registered manager in post
  - Published: 2023-03-14
- Finding
  - Organisational governance
  - Published: 2023-03-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-163831959

HomeCare Compass is an independent guide and is not affiliated with the CQC.