# Angelcare UK Limited

*Operated by Angelcare Uk Ltd.*

Angelcare UK Limited is a CQC-regulated home-care agency in Halifax.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/03/2026

## Practical info

- Postcode: HX1 2JP
- Registered manager: Enefer, Zoe
- Local authority: Calderdale
- Region: Yorkshire & Humberside
- City: Halifax
- Last CQC check: 11/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence
  - Published: 2020-01-29
- Finding
  - Kindness and respect
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition and healthcare needs
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Registered manager approachable and described as open, honest and knowledgeable by staff and a social worker.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood safeguarding responsibilities and appropriate referrals had been made.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were thoroughly investigated and acted upon by the registered manager.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives described care workers as kind, caring and helpful.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines management systems effective with consistently signed MAR charts.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated good knowledge of individuals' care needs and preferences.
  - Published: 2020-01-29
- Finding
  - Evidence: Detailed care plans and risk assessments in place covering medicines, moving and handling, falls and nutrition.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks and two written references before employment.
  - Published: 2020-01-29
- **communication_with_families** _(minor)_
  - Evidence: They don't ring me to tell me if they are late or anything.
  - Published: 2020-01-29
- **staff_competency** _(minor)_
  - Evidence: The registered manager acknowledged more 'spot checks' needed to be made to make sure staff were applying their training to their practice.
  - Published: 2020-01-29
- **supervision_appraisal** _(moderate)_
  - Evidence: Supervision records were not audited and we saw an issue had been raised in supervision by one care worker, which had not been followed up.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: No analysis of these was taking place to see if there were any common themes or trends emerging.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: There were no audits of staff rotas which would have identified not enough travelling time had been allocated.
  - Published: 2020-01-29
- **missed_or_late_visits** _(moderate)_
  - Evidence: They started coming very late of an evening, they're supposed to come at 8pm but it's past 9pm now, no one rings to say they will be late.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and review
  - Published: 2020-01-29

### safe

- Finding
  - Risk assessment
  - Published: 2020-01-29
- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Recruitment and staffing
  - Published: 2020-01-29

### well_led

- Finding
  - Audit and governance systems
  - Published: 2020-01-29
- Finding
  - Scheduling and call monitoring
  - Published: 2020-01-29
- Finding
  - Working in partnership with others
  - Published: 2019-06-20
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-163136920

HomeCare Compass is an independent guide and is not affiliated with the CQC.