# Annies Healthcare Services CIC

*Operated by Annie's Healthcare Services C.I.C..*

Annies Healthcare Services CIC is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/09/2023

## Practical info

- Postcode: IG4 5EY
- Registered manager: Thomas, Nichola
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 27/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-28
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-09-28

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-09-28
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-28

### Other

- Finding
  - Evidence: Service matched staff to people based on cultural background and lifestyle, promoting person-centred care.
  - Published: 2023-09-28
- Finding
  - Evidence: Some staff spoke languages other than English, supporting communication with non-English-speaking service users.
  - Published: 2023-09-28
- Finding
  - Evidence: Open and inclusive culture with satisfaction surveys, regular phone calls, home visits, and unannounced spot checks.
  - Published: 2023-09-28
- Finding
  - Evidence: Registered manager maintained strong links with health and social care professionals and acted promptly on referrals.
  - Published: 2023-09-28
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and accessible to staff and relatives.
  - Published: 2023-09-28
- Finding
  - Evidence: Staff received structured induction, varied training programme, regular one-to-one meetings, and annual appraisals.
  - Published: 2023-09-28
- Finding
  - Evidence: Medicines were managed safely with regular competency checks on staff by the registered manager.
  - Published: 2023-09-28
- Finding
  - Evidence: No missed or late visits reported; staff logged in and out of visits ensuring timely care delivery.
  - Published: 2023-09-28
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, identity checks, references, and right-to-work verification.
  - Published: 2023-09-28

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2023-09-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-28
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-28
- Finding
  - Using medicines safely
  - Published: 2023-09-28
- Finding
  - Staffing and recruitment
  - Published: 2023-09-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-28
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-09-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-163009692

HomeCare Compass is an independent guide and is not affiliated with the CQC.